John Russel Mariano
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
0+
Years experience
0
Skills
Work Experience
Virtual/Sales Agent
I Sell For You LLC
Dec 2025 — May 2026
- Catered to all incoming outbound calls and pitched specific merchandise to sell
- Upsold products to both previous and new customers
- Completed administrative tasks as required
- Executed manual dialing using provided spreadsheets
Virtual Front Desk Agent
Active Chase Inc.
Feb 2025 — Dec 2025
- Handled inbound and outbound calls for hotel guests
- Maintained updated records of guest reservations
- Followed up with clients regarding their arrival and reservations
- Set up reservations on behalf of the hotel for guests
- Managed daily and weekly task reports to ensure timely guest service
- Performed additional administrative tasks as needed
Administrative Virtual Assistant
Auto Pros Collision Center
Dec 2023 — Jan 2025
- Conducted outbound calls to obtain insurance information for clients
- Maintained and updated client records
- Followed up with clients regarding their insurance statuses
- Arranged rentals for clients as needed
- Managed daily and weekly task reports to prevent any client delays
Administrative/Inventory Assistant
Etainement LLC
Aug 2023 — Nov 2023
- Managed daily tasks and weekly reports regarding ticket bookings
- Provided high-level administrative support to executives, enhancing overall company performance
- Delivered exceptional customer service and maintained strong attention to detail, minimizing administrative errors
- Composed professional emails and documents using MS Office
Customer Service Representative
Concentrix
Oct 2021 — Jul 2023
- Managed the status of customer orders and scheduled appointments
- Alerted supervisors of upcoming appointments to ensure optimal customer service
- Answered incoming calls and directed them to appropriate departments based on requests
- Handled various customer concerns to enhance service quality
- Managed customer refunds and promotions effectively
- Maintained high volume of incoming calls
Skills
CRM software proficiencyInbound callingOutbound callingCustomer follow-upEmail managementSchedulingAdministrative supportData EntryTech savvyDecision making skillsCommunicationAttention to detailCustomer serviceQuick learner
Education
High School Diploma, Accounting Business Management
Saint Emiliana Academy School of Excellence
High School Diploma
Rafael L. Lazatin Memorial High School