Jessica Foster

Regulatory & Operational Manager

Accomplished operational and regulatory leader with extensive experience across healthcare, regulation, NHS and private sectors. Experienced in leading high-performing teams, driving service improvement and delivering operational excellence within complex, regulated environments.

Leicestershire
0+
Years experience
0
Skills
Work Experience
Regulatory Manager - Case Examiners
General Dental Council
Sep 2025 — PresentCurrent
  • •Line managed, coached and developed a geographically dispersed specialist team of clinical and lay Case Examiners working remotely across the UK to deliver high-quality, independent regulatory decisions
  • •Oversaw team performance, facilitated professional development and improved allocation processes, contributing to the consistent achievement of the KPI of allocating cases within two working days
  • •Led operational excellence and continuous improvement initiatives within the Fitness to Practise function, supporting the timely delivery of regulatory decisions within the six-month KPI
  • •Analysed management information and performance data to identify trends, mitigate operational risks, inform decision-making and drive continuous service improvement
  • •Embedded legal, policy and process updates across the function, ensuring consistent understanding and application
  • •Built trusted relationships with senior leaders and stakeholders across the directorate, contributing to strategic operational initiatives, service improvements and organisational objectives
CQC Registered Dual Site Practice Manager
MyDentist
May 2024 — Sep 2025
  • •Received national recognition as a finalist for Practice Manager of the Year, while leading a team shortlisted for Practice of the Year
  • • Led the strategic and operational management of two high-demand orthodontic practices, with responsibility for financial performance, staffing, recruitment, employee relations and patient experience
  • •Elevated patient experience and satisfaction, raising Google review ratings from 4.0 to 4.5 across the practices
  • •Boosted private revenue across both sites by over 80% through service enhancements, optimised patient pathways and elevated patient engagement
  • •Monitored and analysed patient enquiry and call handling metrics, implementing targeted actions to enhance responsiveness and service quality
  • •Assumed accountability for NHS orthodontic contract delivery, proactively monitoring UOA performance to achieve contractual targets
  • •Appointed CQC Registered Manager for both practices, leading compliance audits and maintaining regulatory readiness against CQC Fundamental Standards
Deputy Store Manager
Sainsbury's PLC
Apr 2023 — May 2024
  • •Elevated customer satisfaction scores from 4.2 to 4.7 within six months through targeted coaching and service enhancements
  • •Improved customer engagement, contributing to the Customer Experience Department achieving first place in regional Nectar participation
  • •Coached and developed the store management team to enhance leadership capability and service performance
  • •Optimised workforce planning and resource allocation to align with service demand
Senior Administration & Operations Manager - Urgent Care Mental Health Services
Leicestershire Partnership NHS Trust
Jun 2022 — Apr 2023
  • •Led the operational delivery of administrative services across four urgent mental health sites, overseeing a team of 34 staff and ensuring consistent performance across all locations
  • •Designed and implemented a role-specific induction programme for Urgent Care Mental Health administrative staff, improving consistency and onboarding across the service
  • •Developed and implemented Standard Operating Procedures for the Central Access Point, improving consistency, reducing reliance on management support and enabling staff to manage a wider range of calls confidently
  • •Led the operational expansion of the Central Access Point into a larger multi-team site, implementing Business Continuity Plans to maintain service delivery throughout the transition and minimise disruption to patients in crisis
Deputy Service Manager - Nottingham Auditory Implant Programme
Nottingham University Hospitals NHS Trust
May 2021 — Jun 2022
  • •Supported operational management of a specialist regional service, developing operational plans to improve capacity, patient access and waiting list performance during post-pandemic recovery
  • •Led and developed a multidisciplinary administrative team of 15 staff, supporting service delivery, performance and continuous improvement
Complaints Manager
Nottingham University Hospitals NHS Trust
Aug 2015 — May 2021
  • •Led a team of six Complaints Officers managing approximately 1,000 complaints annually across four hospital sites
  • •Produced monthly Board, divisional and quality reports, analysing complaint trends, outcomes and organisational learning to inform senior decision-making and service improvement
  • •Designed and delivered specialist complaints training for nursing sisters, matrons and medical staff, improving the quality, empathy and consistency of complaint investigations and responses
  • •Introduced a robust approach to evidencing organisational learning, ensuring complaints were only closed once meaningful actions had been implemented and evidenced, strengthening governance and embedding a culture of continuous improvement across the Trust
  • •Developed strong relationships with clinical teams, executive leaders, the Care Quality Commission, the Parliamentary and Health Service Ombudsman and Members of Parliament to resolve complex, high-profile complaints and support organisational learning
Skills
Operational LeadershipGovernance & Regulatory ComplianceStakeholder ManagementService ImprovementPerformance ManagementBudget & Resource ManagementPeople LeadershipChange Management
Education
BSc International Health Care Management
The Open University
2025 — Present
ALevels
New College Nottingham
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