Jessica Foster

Regulatory & Operational Manager

Accomplished healthcare and dental operations leader with extensive experience across NHS, private healthcare, retail and regulatory environments. Proven track record of increasing private revenue, improving patient satisfaction and leading high-performing teams in complex healthcare settings. Recognised nationally through shortlist nominations for both Practice Manager of the Year and Practice of the Year.

[email protected] 07729943284 Leicestershire
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Years experience
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Skills
Work Experience
Team Manager - Case Examiners
General Dental Council
Sep 2025 — PresentCurrent
  • •Drove operational excellence and continuous improvement initiatives within the Fitness to Practise (FtP) function
  • •Led a specialist team of clinical and lay Case Examiners to deliver high-quality, independent regulatory decisions
  • •Oversaw performance metrics, facilitated professional development, and ensured consistent achievement of targets and quality standards
  • •Acted as a conduit for legal, policy, and process updates, embedding changes effectively across the function
  • •Provided leadership and coaching to specialist decision-makers, fostering accountability and promoting continuous improvement
  • •Leveraged performance data and management information to enhance service improvement and operational efficiency
  • •Cultivated extensive expertise in dental regulation, governance, risk management, and professional standards within the UK dental sector
  • •Forged effective relationships with senior stakeholders and contributed to strategic and operational initiatives across the directorate
CQC Registered Dual Site Practice Manager
MyDentist
May 2024 — Sep 2025
  • •Received national recognition as a finalist for Practice Manager of the Year, while leading a team shortlisted for Practice of the Year
  • •Elevated patient experience and satisfaction, raising Google review ratings from 4.0 to 4.5 across the practices
  • •Boosted private revenue across both sites by over 80% through service enhancements, optimised patient pathways and elevated patient engagement
  • •Led the strategic and operational management of two high-demand orthodontic practices delivering NHS and private care
  • •Monitored and analysed patient enquiry and call handling metrics, implementing targeted actions to enhance responsiveness and service quality
  • •Assumed accountability for NHS orthodontic contract delivery, proactively monitoring UOA performance to achieve contractual targets
  • •Conducted and completed regular compliance audits across both sites, ensuring strict adherence to company policies and regulatory standards
  • •Appointed CQC Registered Manager for both practices, responsible for maintaining compliance with Fundamental Standards and regulatory readiness
  • •Managed financial performance, staffing, recruitment, employee relations, and patient experience outcomes with a focus on excellence
Customer Experience Lead
Sainsbury's PLC
Apr 2023 — May 2024
  • •Elevated customer satisfaction scores from 4.2 to 4.7 within six months through targeted coaching and service enhancements
  • •Championed the Customer Experience Department to secure first place in regional Nectar participation
  • •Spearheaded the coaching and development of the store management team
  • •Optimised workforce planning and labor budgets to align with service demand
Senior Administration Manager
Leicestershire Partnership NHS Trust
Jun 2022 — Apr 2023
  • •Led administrative services while overseeing a team of 34 staff members
  • •Engineered and implemented a comprehensive induction programme for new starters
  • •Managed delegated budgets and facilitated broader service budget development
  • •Planned and developed Standard Operating Procedures for a newly established service
  • •Compiled and analysed patient activity and performance data to ensure compliance with mental health waiting time standards
Deputy Service Manager
Nottingham University Hospitals NHS Trust
May 2021 — Jun 2022
  • •Launched operational leadership initiatives to drive service growth across the region
  • •Engineered and refined strategic plans to meet patient access targets amidst significant NHS challenges
  • •Leveraged activity and performance data to optimise capacity management and demand forecasting
  • •Oversaw and developed an administrative team of 15 staff members to enhance operational efficiency
Complaints Manager
Nottingham University Hospitals NHS Trust
Aug 2015 — May 2021
  • •Oversaw the NHS Complaints Procedure, ensuring compliance and effective resolution for the Trust
  • •Delivered comprehensive complaints performance reports to directors and senior stakeholders, driving strategic improvements
  • •Engineered and executed a Trust-wide complaints training programme, enhancing staff competency and responsiveness
  • •Served as the primary escalation point for the Care Quality Commission and Parliamentary and Health Service Ombudsman
  • •Championed the Patient and Public Involvement Group, fostering organizational learning from patient feedback
Skills
Regulatory ComplianceOperational StrategyProcess ImprovementStakeholder EngagementQuality AssuranceChange ManagementPerformance MetricsBudget ManagementTeam Leadership
Education
BSc International Health Care Management
The Open University
2025 — Present
ALevels
New College Nottingham
References available upon request.
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