Jessica Brumbaugh

Front Desk Supervisor & Room Inspector

Dedicated hospitality and operations professional with over 5 years of experience in luxury hotel environments, property maintenance, and guest services. Proven track record of balancing front desk supervision duties with hands-on room inspections and maintenance. Expert in training staff, optimizing scheduling, and ensuring property standards are met with a focus on guest satisfaction.

[email protected] (615) 330-6435 Nashville, TN
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Language
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Skills
Work Experience
Owner/Operator
HometownPainter
Aug 2008 — PresentCurrentHockessin, DE / Nashville, TN
  • Manage all facets of a multi-state contracting business, demonstrating strong leadership in scheduling, staff coordination, and client relations
  • Implemented inventory and requisition methods that reduced waste by 30% and cut morning setup time by 50%
  • Maintain an A+ rating with the Better Business Bureau by resolving client issues professionally and ensuring high-quality service delivery
  • Oversee administrative duties, including budgeting and reporting, ensuring seamless communication between field teams and management
Preventative Maintenance Engineer / Painter (Contract)
JW Marriott
Mar 2017 — Sep 2019Nashville, TN
  • Provided high-level guest service and technical support in a 500+ room luxury hotel environment, acting as a primary point of contact for guest needs
  • Rapidly responded to in-room maintenance requests (plumbing, electrical, appliances), reducing average guest response times by 30%
  • Collaborated with property management on emergency drills, safety protocols, and staff training initiatives
  • Conducted regular room inspections and preventative maintenance, ensuring all guest rooms met luxury standards before occupancy
  • Executed deep cleaning projects, furniture repairs, and exterior upkeep to maintain property appeal and safety
Make Ready Technician / Painter (Contract)
Progress Residential
Feb 2015 — Mar 2017Nashville, TN
  • Managed the make-ready process for a portfolio of 1,000+ homes, ensuring units were fully prepared for new residents
  • Conducted rigorous physical inspections to diagnose issues and perform repairs, including minor electrical, plumbing, drywall, and appliance installation
  • Negotiated supplier discounts, securing a 20% cost reduction on paint supplies while maintaining quality standards
  • Coordinated with property managers to ensure timely turnover of units, minimizing vacancy periods
Skills
Front Desk Operations & SupervisionStaff Training & SchedulingGuest Relations & Conflict ResolutionRoom Inspections & Quality AssurancePreventative Maintenance & RepairsEmergency Procedures & Safety ComplianceInventory Management & Cost ReductionMultitasking in High-Volume EnvironmentsProperty Management Systems (PMS)Microsoft Office SuiteSafety & Compliance Protocols (OSHA, EPA)
Education
Residential Planning - Interior Design
Art Institute of Philadelphia
Languages
English
Fluent
References available upon request.
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