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  "basics": {
    "name": "Jervae Richards",
    "label": "JERVAE RICHARDS",
    "email": "jervaerichards12@gmail.com",
    "summary": "Dedicated hospitality professional with extensive experience in high-paced dining environments, including cruise ships and restaurants. Proven track record of delivering exceptional guest service, managing dining operations, and ensuring customer satisfaction. Seeking to leverage my skills in a dynamic role within the hospitality industry.",
    "location": "Howell Estate, Sydenham, Durban"
  },
  "work": [
    {
      "company": "MSC",
      "position": "Mess Attendant",
      "startDate": "2026-07",
      "current": true,
      "highlights": [
        "Assists the Cook in taking food and utensils needed for breakfast, lunch and dinner for crew members to and from the respective service area",
        "Responsible for preparing sufficient mise en place of cutlery, china, glasses, and ashtrays for officers and crew",
        "Responsible for the cleaning and sanitizing of the whole crew and officer mess areas including floors, walls, fridges etc.",
        "Checks on a continuous basis all equipment, switches, plugs, fridges etc. and reports any irregularities to the Maître d’hôtel",
        "Assists in storage procedures whenever requested",
        "Aware of all fire, safety and emergency procedures",
        "Shows a co-operative work relationship with all other personnel."
      ]
    },
    {
      "company": "",
      "position": ""
    },
    {
      "company": "MSC",
      "position": "Assistant Waiter",
      "startDate": "2025-07",
      "endDate": "2025-11",
      "highlights": [
        "Assisted waiters in delivering high-quality dining service to approximately 30 guests in fast-paced cruise environments",
        "Provided professional guest service, handled special requests, and ensured guest satisfaction",
        "Set up, maintained, and cleaned dining areas, including table settings and service stations",
        "Served food and beverages efficiently while following hygiene, safety, and HACCP standards",
        "Supported teams during peak service, food running, clearing tables, and restocking supplies",
        "Communicated guest feedback to supervisors and participated in daily briefings and safety drills"
      ]
    },
    {
      "company": "Spur",
      "position": "Waiter",
      "startDate": "2024-01",
      "endDate": "2024-07",
      "highlights": [
        "Greet Customers and present menus",
        "Make suggestions on their preferred preferences",
        "Up-sell to customers when appropriate",
        "Arrange Table Settings",
        "Take and serve drinks/food to customers",
        "Check on customers for their satisfaction of the meals served"
      ]
    },
    {
      "company": "Ethekwini Municipality",
      "position": "Assistant plumber",
      "startDate": "2022-01",
      "endDate": "2023-12",
      "highlights": [
        "Repairing and maintaining water pipes, valves, and other infrastructure",
        "Assisted with the reparation and installation of water pipes",
        "Managed water supply and abstraction effectively"
      ]
    },
    {
      "company": "Time Square",
      "position": "Bartender",
      "startDate": "2021-01",
      "endDate": "2021-12",
      "highlights": [
        "Greet customers and present menus",
        "Make suggestions on their preferred preferences",
        "Up-sell to customers when appropriate",
        "Arrange table settings",
        "Take and serve drinks/food to customers",
        "Check on customers for their satisfaction of the meals served"
      ]
    }
  ],
  "education": [
    {
      "institution": "Dowerglen High School",
      "degree": "Matric",
      "startDate": "2017"
    },
    {
      "institution": "CSS (Credit Solutions Services)",
      "degree": "Learnership (NQF3)",
      "startDate": "2018",
      "endDate": "2019"
    }
  ],
  "skills": [
    "Customer Service",
    "Guest Relations",
    "Food Safety",
    "Sales Techniques",
    "Team Collaboration",
    "Time Management",
    "Upselling",
    "Problem Solving",
    "Communication Skills"
  ],
  "certificates": [
    {
      "name": "SCTW - Security awareness"
    },
    {
      "name": "Crowd management & passenger safety"
    },
    {
      "name": "Personal safety & social responsibilities"
    },
    {
      "name": "Personal survival techniques"
    },
    {
      "name": "Elementary first aid"
    },
    {
      "name": "12 day Bar Programme"
    }
  ],
  "references": [
    {
      "name": "Ryan",
      "title": "Crew - Agent",
      "phone": "031 655 3188"
    },
    {
      "name": "Nondumiso",
      "title": "Supervisor - Spur",
      "phone": "062 592 2365"
    },
    {
      "name": "Lyle",
      "title": "Supervisor - Ethekwini Municipality",
      "phone": "068 151 9778"
    }
  ],
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      "12 day Bar Programme",
      "JERVAE RICHARDS"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "primary": "en"
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    "lastModified": "2026-09-07T08:37:52.346Z",
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