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  "basics": {
    "name": "Jenitta Shiny",
    "label": "Data Entry (Remote)",
    "summary": "Customer service professional with over 2 years of experience in schedule management, transaction log reconciliation, and digital file maintenance. Demonstrates a typing speed of 80 wpm and a commitment to minimizing errors. Aiming to leverage strong administrative skills and technical expertise in a data entry role.",
    "location": "Al Khail Gate, Al Quoz, Dubai, UAE",
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        "network": "LinkedIn",
        "username": "jenitta-shiny-754718203",
        "url": "https://linkedin.com/in/jenitta-shiny-754718203"
      }
    ]
  },
  "work": [
    {
      "company": "Karama Medical Center",
      "position": "Receptionist",
      "location": "Dubai,UAE",
      "startDate": "2021-07",
      "endDate": "2022-03",
      "highlights": [
        "Handled multi-line phone system, improving call response efficiency.",
        "Processed incoming mail and packages, ensuring timely distribution.",
        "Resolved customer inquiries, boosting satisfaction ratings significantly.",
        "Trained junior receptionists, fostering a knowledgeable support team.",
        "Collaborated with team to organize company events, enhancing employee engagement."
      ]
    },
    {
      "company": "MaxVal IP Services",
      "position": "Process Associate",
      "location": "Coimbatore, India",
      "startDate": "2019-09",
      "endDate": "2021-02",
      "highlights": [
        "Resolved customer receivable issues in a positive and timely manner, improving customer satisfaction by 20%",
        "Performed meticulous test data analysis that decreased process failure by 15%",
        "Assessed and improved systems, database, and supply chain software including order processing procedures to ensure reliability and veracity of all documents, resulting in a 10% increase in processing speed",
        "Answered client questions and resolved issues via email, achieving a response time of under 24 hours",
        "Acted as the corporate office contact to respond to and resolve customer inquiries, enhancing communication efficiency"
      ]
    },
    {
      "company": "Hinduja Global Solutions",
      "position": "Customer Relationship Officer",
      "location": "Bangalore, India",
      "startDate": "2018-06",
      "endDate": "2019-02",
      "highlights": [
        "Obtained information to resolve customer inquiries",
        "Guaranteed positive customer experiences and resolved all customer complaints",
        "Communicated all merchandise needs or issues to appropriate supervisors",
        "Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns",
        "Provided primary customer support to internal and external customers in a fast-paced environment"
      ]
    }
  ],
  "education": [
    {
      "institution": "VINS Christian College of Engineering",
      "degree": "Bachelor of Engineering",
      "field": "Electronics and Communication Engineering",
      "startDate": "2014-08",
      "endDate": "2018-05",
      "score": "8.67 CGPA First Class with Distinction"
    }
  ],
  "skills": [
    "Microsoft Office",
    "Excel",
    "Word",
    "PowerPoint",
    "Outlook",
    "Problem Solving",
    "Order Management",
    "Communication",
    "Time Management",
    "Commercial Awareness",
    "Data Recording",
    "Process Optimization",
    "Test Data Analysis",
    "Result Oriented",
    "Microsoft suite of products (Office, Excel, Word, PowerPoint, Outlook)",
    "Keen problem solver",
    "Order management and processing",
    "Excellent verbal and written communication skills",
    "Commercial understanding"
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      "Commercial Awareness",
      "Data Recording",
      "Process Optimization",
      "Test Data Analysis",
      "Result Oriented",
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      "Order management and processing",
      "Excellent verbal and written communication skills",
      "Commercial understanding",
      "Data Entry (Remote)"
    ],
    "yearsOfExperience": 5,
    "seniority": "mid",
    "highestEducation": "Bachelor's"
  },
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    "email": true,
    "platform": "freecv.org"
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    "primary": "en"
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}