Jenitta Shiny

Data Entry (Remote)

Customer service professional with over 2 years of experience in schedule management, transaction log reconciliation, and digital file maintenance. Demonstrates a typing speed of 80 wpm and a commitment to minimizing errors. Aiming to leverage strong administrative skills and technical expertise in a data entry role.

Al Khail Gate, Al Quoz, Dubai, UAE
LinkedIn
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Years experience
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Skills
Work Experience
Receptionist
Karama Medical Center
Jul 2021 — Mar 2022Dubai,UAE
  • Handled multi-line phone system, improving call response efficiency.
  • Processed incoming mail and packages, ensuring timely distribution.
  • Resolved customer inquiries, boosting satisfaction ratings significantly.
  • Trained junior receptionists, fostering a knowledgeable support team.
  • Collaborated with team to organize company events, enhancing employee engagement.
Process Associate
MaxVal IP Services
Sep 2019 — Feb 2021Coimbatore, India
  • Resolved customer receivable issues in a positive and timely manner, improving customer satisfaction by 20%
  • Performed meticulous test data analysis that decreased process failure by 15%
  • Assessed and improved systems, database, and supply chain software including order processing procedures to ensure reliability and veracity of all documents, resulting in a 10% increase in processing speed
  • Answered client questions and resolved issues via email, achieving a response time of under 24 hours
  • Acted as the corporate office contact to respond to and resolve customer inquiries, enhancing communication efficiency
Customer Relationship Officer
Hinduja Global Solutions
Jun 2018 — Feb 2019Bangalore, India
  • Obtained information to resolve customer inquiries
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Communicated all merchandise needs or issues to appropriate supervisors
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
  • Provided primary customer support to internal and external customers in a fast-paced environment
Skills
Microsoft OfficeExcelWordPowerPointOutlookProblem SolvingOrder ManagementCommunicationTime ManagementCommercial AwarenessData RecordingProcess OptimizationTest Data AnalysisResult OrientedMicrosoft suite of products (Office, Excel, Word, PowerPoint, Outlook)Keen problem solverOrder management and processingExcellent verbal and written communication skillsCommercial understanding
Education
Bachelor of Engineering, Electronics and Communication Engineering
VINS Christian College of Engineering
Aug 2014 — May 20188.67 CGPA First Class with Distinction
References available upon request.
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