{
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  "basics": {
    "name": "JAYAMAE E. EGASAN",
    "image": "https://freecv.org/i/avatars/3b8518a7-5bb8-4a6a-92c6-df1a3291d63b/avatar.webp?t=1785897694924",
    "summary": "Customer Service Representative and Administrative Professional with 10+ years of experience in retail, administration, cashiering, and customer service. Proven ability in handling customer concerns, processing transactions, providing administrative support, and maintaining excellent customer relationships. Recognized as a fast learner with strong communication, multitasking, and problem-solving skills, seeking an opportunity to contribute to company success while continuing to grow professionally.",
    "location": "Brgy. Lonoy, Roxas City, Capiz"
  },
  "work": [
    {
      "company": "Career Break",
      "position": "Job Seeker",
      "startDate": "2025-11",
      "current": true,
      "highlights": [
        "Actively seeking new employment opportunities.",
        "Focused on professional development and career preparation"
      ]
    },
    {
      "company": "Chooks To Go Inc",
      "position": "Cashier",
      "location": "SM City Roxas",
      "startDate": "2022-12",
      "endDate": "2025-11",
      "highlights": [
        "Processed customer transactions efficiently using POS system",
        "Maintained accurate cash handling and balanced register daily",
        "Provided excellent customer service and resolved inquiries promptly"
      ]
    },
    {
      "company": "EPERFORMAX Contact Center & BP O",
      "position": "Customer Sales Representative",
      "location": "Pueblo De Panay, Lawaan, Roxas, City",
      "startDate": "2022-12",
      "endDate": "2025-11",
      "highlights": [
        "Responding to customer inquiries via chat promptly, accurately, and professionally within defined SLAs",
        "Troubleshooting basic technical, billing, and account issues using internal tools and knowledge bases",
        "Escalating complex or high-impact issues to appropriate teams following defined escalation procedures",
        "Following standardized scripts and workflows while personalizing tone to match brand voice.",
        "Handling multiple simultaneous chat conversations while maintaining quality and attention to detail",
        "Identifying recurring issues and providing feedback to improve processes, FAQs, and product features",
        "Adhering to schedule, attendance, and productivity targets in a fast-paced environment."
      ]
    },
    {
      "company": "INSPIRO Relia",
      "position": "Customer Sales Representative",
      "location": "Molo, Iloilo City",
      "startDate": "2020-03",
      "endDate": "2021-12",
      "highlights": [
        "Handle high-volume customers and drive product or service sales.",
        "Accurately process orders, applications, and account updates in CRM and billing systems during live interactions.",
        "Meet or exceed daily, weekly, and monthly sales targets and key performance indicators.",
        "Collaborate with team members to share best practices, sales strategies, and product knowledge updates.",
        "Resolve customer issues and escalate complex cases to appropriate departments, ensuring timely follow-through.",
        "Participate in ongoing training sessions to improve product knowledge, sales skills, and system proficiency"
      ]
    },
    {
      "company": "Spanggo Foods Cafe & Pasalubong Center",
      "position": "Admin Assistant",
      "location": "Roxas City, Capiz",
      "startDate": "2014-03",
      "endDate": "2020-01",
      "highlights": [
        "Managed office records and daily administrative operations.",
        "Prepared reports, documents and correspondence.",
        "Assisted with inventory monitoring and purchasing.",
        "Coordinated with customers, suppliers and staff.",
        "Supported management with day to day operations.",
        "Scheduling tha staffs duty and time off.",
        "Processing employees payroll."
      ]
    },
    {
      "company": "New FU’s Merchandising",
      "position": "Sales Clerk",
      "location": "Roxas City, Capiz",
      "startDate": "2013-03",
      "endDate": "2013-11",
      "highlights": [
        "Assisted customers with product selection.",
        "Replenished merchandise and maintained store presentation.",
        "Processed sales transactions.",
        "Inventory of stocks."
      ]
    },
    {
      "company": "Unitop General Merchandise",
      "position": "Sales Clerk",
      "location": "Roxas City, Capiz",
      "startDate": "2012-06",
      "endDate": "2013-01",
      "highlights": [
        "Assisted customers with product selection.",
        "Replenished merchandise and maintained store presentation.",
        "Processed sales transactions.",
        "Inventory of stocks."
      ]
    }
  ],
  "education": [
    {
      "institution": "Filamer Christian University",
      "degree": "Bachelor of Science",
      "field": "Business Administration",
      "startDate": "2008",
      "endDate": "2012",
      "highlights": [
        "College Undergrad"
      ]
    },
    {
      "institution": "Maindang National High School",
      "degree": "High School Diploma",
      "startDate": "2002",
      "endDate": "2006"
    },
    {
      "institution": "Maindang Elementary School",
      "degree": "Elementary School Certificate",
      "startDate": "1996",
      "endDate": "2002"
    }
  ],
  "skills": [
    "Exceptional capacity to multitask",
    "Cashiering with POS",
    "Good at interpersonal and communication skills.",
    "Proven team player, flexible, fast learner and proactive.",
    "Computer literacy.",
    "Customer Service",
    "Time Management",
    "Data Entry",
    "Inventory Management",
    "Problem Solving",
    "Attention to Detail"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Tagalog",
      "fluency": "Native"
    }
  ],
  "references": [
    {
      "name": "Mylene Eusala",
      "title": "Sales Supervisor",
      "company": "Spanggo Foods and Pasalubong Center",
      "phone": "0912-2845658"
    },
    {
      "name": "Lanie Mae Beraro",
      "title": "Team Leader",
      "company": "Inspiro Relia",
      "phone": "0915-4276538"
    }
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      "Exceptional capacity to multitask",
      "Cashiering with POS",
      "Good at interpersonal and communication skills.",
      "Proven team player, flexible, fast learner and proactive.",
      "Computer literacy.",
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      "Time Management",
      "Data Entry",
      "Inventory Management",
      "Problem Solving",
      "Attention to Detail",
      "English",
      "Tagalog"
    ],
    "yearsOfExperience": 1,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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    "platform": "freecv.org"
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