JAYAMAE E. EGASAN
Customer Service Representative and Administrative Professional with 10+ years of experience in retail, administration, cashiering, and customer service. Proven ability in handling customer concerns, processing transactions, providing administrative support, and maintaining excellent customer relationships. Recognized as a fast learner with strong communication, multitasking, and problem-solving skills, seeking an opportunity to contribute to company success while continuing to grow professionally.
Brgy. Lonoy, Roxas City, Capiz
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Year experience
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Languages
0
Skills
Work Experience
Job Seeker
Career Break
Nov 2025 — PresentCurrent
- Actively seeking new employment opportunities.
- Focused on professional development and career preparation
Cashier
Chooks To Go Inc
Dec 2022 — Nov 2025SM City Roxas
- Processed customer transactions efficiently using POS system
- Maintained accurate cash handling and balanced register daily
- Provided excellent customer service and resolved inquiries promptly
Customer Sales Representative
EPERFORMAX Contact Center & BP O
Dec. 2022 — Nov. 2025Pueblo De Panay, Lawaan, Roxas, City
- Responding to customer inquiries via chat promptly, accurately, and professionally within defined SLAs
- Troubleshooting basic technical, billing, and account issues using internal tools and knowledge bases
- Escalating complex or high-impact issues to appropriate teams following defined escalation procedures
- Following standardized scripts and workflows while personalizing tone to match brand voice.
- Handling multiple simultaneous chat conversations while maintaining quality and attention to detail
- Identifying recurring issues and providing feedback to improve processes, FAQs, and product features
- Adhering to schedule, attendance, and productivity targets in a fast-paced environment.
Customer Sales Representative
INSPIRO Relia
Mar 2020 — Dec. 2021Molo, Iloilo City
- Handle high-volume customers and drive product or service sales.
- Accurately process orders, applications, and account updates in CRM and billing systems during live interactions.
- Meet or exceed daily, weekly, and monthly sales targets and key performance indicators.
- Collaborate with team members to share best practices, sales strategies, and product knowledge updates.
- Resolve customer issues and escalate complex cases to appropriate departments, ensuring timely follow-through.
- Participate in ongoing training sessions to improve product knowledge, sales skills, and system proficiency
Admin Assistant
Spanggo Foods Cafe & Pasalubong Center
Mar 2014 — Jan. 2020Roxas City, Capiz
- Managed office records and daily administrative operations.
- Prepared reports, documents and correspondence.
- Assisted with inventory monitoring and purchasing.
- Coordinated with customers, suppliers and staff.
- Supported management with day to day operations.
- Scheduling tha staffs duty and time off.
- Processing employees payroll.
Sales Clerk
New FU’s Merchandising
Mar 2013 — Nov. 2013Roxas City, Capiz
- Assisted customers with product selection.
- Replenished merchandise and maintained store presentation.
- Processed sales transactions.
- Inventory of stocks.
Sales Clerk
Unitop General Merchandise
Jun 2012 — Jan. 2013Roxas City, Capiz
- Assisted customers with product selection.
- Replenished merchandise and maintained store presentation.
- Processed sales transactions.
- Inventory of stocks.
Skills
Exceptional capacity to multitaskCashiering with POSGood at interpersonal and communication skills.Proven team player, flexible, fast learner and proactive.Computer literacy.Customer ServiceTime ManagementData EntryInventory ManagementProblem SolvingAttention to Detail
Education
Bachelor of Science, Business Administration
Filamer Christian University
- College Undergrad
High School Diploma
Maindang National High School
Elementary School Certificate
Maindang Elementary School
References
Mylene Eusala
Sales Supervisor · Spanggo Foods and Pasalubong Center
0912-2845658
Lanie Mae Beraro
Team Leader · Inspiro Relia
0915-4276538
Languages
English
Fluent
Tagalog
Native