Javed Khan
I have strong expertise in operational excellence, business development, and client relations.
Operations and sales manager with proven success leading teams and optimizing processes. Achieved productivity gains, cost reductions, and customer satisfaction improvements across diverse roles. Seeking to leverage management and operational expertise to drive business growth.
Bahrain, Bahrain
0+
Years experience
0
Language
0
Skills
Work Experience
Operations manager
- Led and managed a team of operations staff, overseeing daily activities and ensuring operational efficiency
- Created more efficient and faster client information processing prompts, increasing service bookings from 5 to 10 per week and improving repairs from 25 to 35 per month
- Streamlined supply chain operations, reducing lead times by 20% and cutting production costs by 10%
- Collaborated cross-functionally with other departments to optimize operations and drive overall business growth
- Successfully implemented a new inventory management system, resulting in a 30% reduction in stock discrepancies and improved inventory turnover ratios
Sales Manager
- Led a high-performing sales team to exceed quarterly revenue targets by 20%, through strategic planning and team motivation
- Implemented new sales strategies resulting in a 15% increase in customer acquisition within the first six months
- Developed and maintained relationships with key clients, resulting in a 25% increase in customer retention rates
- Conducted regular sales training sessions, resulting in a 10% improvement in overall team performance
Carcare/Aftersales Manager
- Managed a team of 11 Carcare agents attending to accident, mechanical and stolen vehicle claims
- Ensured trackers were fully functional and all vehicles were licensed and roadworthy
- Improved company Google rating from 3.1 to 4.2 within first 3 months and maintained excellent results
- I grew the team from a 4 team to a strong 11 in 6 months.
- I also was in charge of the Quality control department as i was responsible to sign off on all cars that are of the highest quality and best condition to be put on the sales floor or returned to clients after repairs were conducted.
- I also oversaw the licensing department manager to ensure all administrative functions were met and ensured all vehicles were fully licensed and ready for delivery.
Branch Manager
- Managed three branches over the period, lead a combined team Of 11 sales
- Lead a combined team of 11 sales consultants while maintaining strong customer service and sales performance
- Oversaw collections on outstanding installments
- Daily duties included but not limited to branch sales, customer service
- Enforced compliance. Led and coached employees.
- Regular coaching, reviews and development. Drove cross-selling
- Monitored upselling opportunities to increase customer value.
- Handled customer complaints, queries and escalations efficiently.
- company policies, procedures and service-level standards are met.
- Prepared and submitted branch performance reports to regional management.
Skills
Operations ManagementTeam ManagementProcess ImprovementCross-functional CollaborationSales StrategiesCustomer ServiceSales TrainingClient Relationship ManagementInventory ManagementProblem-solvingSupply Chain Optimization
Education
Bachelor of Commerce, Business management
Unisa
- In Progress
NQF5 Certificate, Generic Management & Change management
Graduate institute on financial sciences
NQF4 Certificate, banking
SHERQ centre of excellence
RE5 Certification and Full Rep, Provision of advise relating to investment and insurance products
Moonstone
Matric, Grade 12
Dr A.D Lazarus secondary school
Languages
English
Fluent
References available upon request.