JASWINE ARKINSTALL-ADAIR

Healthcare Assistant

Emerging healthcare professional with a Certificate III in Health Services Assistance and practical knowledge in infection control, manual handling, and patient safety. Experienced in customer service roles, demonstrating empathy, clear communication, and calmness under pressure. Eager to contribute compassionate, high-quality care to a clinical team.

[email protected] WULGURU, QLD 4811
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Language
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Skills
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Certifications
Work Experience
Babysitter
VARIOUS EMPLOYERS
Jan 2018 — PresentCurrent
  • Supervised 2 children, ensuring their safety and comfort
  • Prepared meals and supported hygiene routines
  • Engaged in daily activities to promote child development
  • Provided emotional support and reassurance
  • Established trusting relationships with families through reliability and communication
Customer Service Representative
SERVICES AUSTRALIA (CENTRELINK)
Apr 2023 — Jul 2024
  • Supported diverse clients by explaining services, policies, and eligibility requirements clearly and respectfully
  • Managed sensitive and confidential enquiries with professionalism and discretion
  • Built rapport with clients through active listening, empathy, and respectful communication
  • Identified vulnerable individuals and escalated concerns appropriately to support their safety and wellbeing
  • Remained calm and professional when assisting people experiencing challenging or stressful situations
  • Demonstrated strong digital literacy while working across multiple government systems and databases
Team Member
SUBWAY
Sep 2022 — Dec 2022
  • Ensured safe, clean, and hygienic workplace, adhering to food safety requirements
  • Provided friendly, efficient, and customer-focused service during peak hours
  • Operated point-of-sale systems accurately and efficiently
  • Managed stock and conducted inventory tasks to support operational efficiency
  • Maintained a safe, clean, and hygienic workplace in accordance with food safety requirements
Team Member
THE REJECT SHOP
Oct 2017 — Jul 2018
  • Provided friendly and helpful service to enhance customer satisfaction
  • Developed strong product knowledge to improve customer service and engagement
  • Upheld store cleanliness, presentation, and safety standards to create a welcoming environment
  • Trained new cashiers and supported team operations to foster a cohesive team dynamic
  • Maintained store cleanliness, presentation, and safety standards
Skills
Patient careInfection prevention and controlManual handlingCommunicationEmpathyTeamworkProblem-solvingTime managementAttention to detailDigital literacyAdaptabilityCustomer servicePatient care and person-centred supportEmpathy and compassionate communicationManual handling and safe work practicesConfidentiality and privacyCommunication and active listeningTeamwork and collaborationProblem-solving and decision-makingTime management and organisationDigital literacy and database systemsAdaptability and willingness to learnActivities of daily living assistanceMobility assistance
Education
Certificate III, Health Services Assistance
TAFE Queensland
Diploma
James Cook University
Queensland Certificate of Education (QCE)
William Ross State High School
Certificate II, Hospitality
William Ross State High
Certifications
First Aid and CPR
Hand Hygiene Training
Food Handling Certificate
Blue Card – Working with Children
Yellow Card – NDIS
National Police Check
Infection Control Training
Manual Handling Training
Languages
English
Native
PROFESSIONAL STRENGTHS
Patient Care and Empathy
  • Provides compassionate, respectful, and supportive care to people from diverse backgrounds.
Communication
  • Builds trust through clear, professional, and empathetic communication.
Team Collaboration
  • Works effectively with colleagues and contributes positively to team environments.
Problem-Solving
  • Responds calmly and effectively to challenges in fast-paced environments.
Time Management
  • Prioritises tasks efficiently while maintaining attention to safety and quality.
Attention to Detail
  • Maintains high standards in documentation, confidentiality, hygiene, and workplace safety.
Digital Literacy
  • Confident using Microsoft Office, databases, and online service platforms.
Adaptability
  • Quickly learns new procedures, technologies, and workplace protocols.
References available upon request.
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