Over two years of experience in hospitality customer service and administration, skilled in client reception, communication, data entry and document processing.
Meticulous and responsible, eager to keep learning and improve professionally.
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Skills
Work Experience
Customer Service Representative
Public Finance Ltd
Jan 2026 — Apr 2026
Answered loan and deposit customer calls, solving problems and tracking applications
Updated data, produced daily branch reports, and checked loan documents
Prepared loan contracts, explained terms, and completed signing procedures with customers
Office Clerk (Part time)
Four Seas Global Food Co Ltd
Nov 2024 — Dec 2025
Managed files, updated data entries, and maintained records
Provided customer service resolving client inquiries
Hotel Operations Intern
Cordis Hotels, Ying'nFlo Hotel
Oct 2023 — Jul 2024
Interned in Receptionist, Housekeeping, and F&B departments
Assisted customers with check-ins, check-outs, calls, and enquiries
Tidied rooms, restocked supplies, and handled customer requests
Provided food and beverage service, took orders, and assisted customer inquiries
Skills
Microsoft OfficeVideo editing: Clipchamp Driving Licence