Jason, Kwok Ho CHONG

Over two years of experience in hospitality customer service and administration, skilled in client reception, communication, data entry and document processing. Meticulous and responsible, eager to keep learning and improve professionally.

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Languages
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Skills
Work Experience
Customer Service Representative
Public Finance Ltd
Jan 2026 — Apr 2026
  • Answered loan and deposit customer calls, solving problems and tracking applications
  • Updated data, produced daily branch reports, and checked loan documents
  • Prepared loan contracts, explained terms, and completed signing procedures with customers
Office Clerk
Four Seas Global Food Co Ltd
Nov 2024 — Dec 2025
  • Managed files, updated data entries, and maintained records
  • Provided customer service resolving client inquiries
Hotel Operations Intern
Cordis Hotels, Ying'nFlo Hotel
Oct 2023 — Jul 2024
  • Interned in Receptionist, Housekeeping, and F&B departments
  • Assisted customers with check-ins, check-outs, calls, and enquiries
  • Tidied rooms, restocked supplies, and handled customer requests
  • Provided food and beverage service, took orders, and assisted customer inquiries
Skills
Microsoft OfficeVideo editing: Clipchamp Driving Licence
Education
Higher Diploma, Hotel and Catering Management
Hong Kong Institute of Vocational Education (IVE)
Sep 2023 — Jun 2025
Diploma of Foundation Studies, Health and Life Sciences
Hong Kong Institute of Vocational Education (IVE)
Sep 2021 — Aug 2022
Languages
Cantonese
Native
English
Fluent
Mandarin
Fluent