{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Shahd Salah ElRawady",
    "summary": "Business Administration student with practical experience in operations, project coordination, customer service, and event management. Experienced in coordinating teams, managing schedules, supporting participants, and ensuring smooth day-to-day operations in dynamic environments. Strong communication, organizational, and problem-solving skills, with the ability to adapt quickly, work collaboratively, and deliver results. Eager to contribute, learn, and grow within a professional organisation.",
    "location": "Cairo, Egypt"
  },
  "work": [
    {
      "company": "Essentials",
      "position": "Operations Specialist",
      "startDate": "2025-04",
      "endDate": "2026-06",
      "highlights": [
        "Handled customer inquiries and communicated with clients through WhatsApp and other channels",
        "Used Shopify to monitor orders, manage product availability (active/inactive), and support inventory and order follow-up",
        "Followed up on customer orders and provided after-sales support",
        "Coordinated with clients and shipping companies to ensure smooth order processing and delivery",
        "Prepared and organized orders for shipment and followed up on inventory",
        "Resolved customer issues and followed up to ensure a satisfactory resolution"
      ]
    },
    {
      "company": "eYouth / ITIDA Gigs",
      "position": "Call Center Representative (Remote)",
      "startDate": "2025-08",
      "endDate": "2025-12",
      "highlights": [
        "Contacted students participating in eYouth and ITIDA programs to provide information and support",
        "Updated and maintained student data and progress reports",
        "Collected participant feedback to help improve program quality",
        "Assisted students with inquiries and ensured effective communication"
      ]
    },
    {
      "company": "Almentor",
      "position": "Coordinator – Digital Egypt Cubs Initiative",
      "startDate": "2024-07",
      "endDate": "2025-03",
      "highlights": [
        "Conducted pre-visits to practical session locations",
        "Assisted students and instructors during practical sessions",
        "Used LMS systems to manage attendance and session records",
        "Prepared session reports and collected feedback"
      ]
    },
    {
      "company": "eYouth",
      "position": "Project Coordinator (Remote)",
      "startDate": "2024-09",
      "endDate": "2024-12",
      "highlights": [
        "Assisted participants and followed up on attendance",
        "Scheduled and hosted online meetings for each session",
        "Organized weekly offline sessions",
        "Communicated tasks, announcements, and session updates",
        "Coordinated schedules between instructors and students"
      ]
    },
    {
      "company": "Ringo Gold",
      "position": "Supervisor Assistant",
      "startDate": "2021-04",
      "endDate": "2024-09",
      "highlights": [
        "Entered and updated data and records using computer systems",
        "Maintained accurate records and supported daily administrative tasks",
        "Posted and shared updates and content through the company’s Telegram channel",
        "Assisted with reviewing and reconciling daily transactions",
        "Supported management in maintaining smooth daily workflow"
      ]
    }
  ],
  "education": [
    {
      "institution": "Benha University – Obour Campus",
      "degree": "Bachelor of Business Administration"
    }
  ],
  "skills": [
    "Communication Skills",
    "Teamwork & Collaboration",
    "Customer Service",
    "Problem Solving",
    "Time Management",
    "Organizational Skills",
    "New skill"
  ],
  "languages": [
    {
      "language": "Arabic",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Advanced"
    },
    {
      "language": "German",
      "fluency": "Basic"
    }
  ],
  "volunteer": [
    {
      "organization": "Mentor – START Event | Egyptian Museum",
      "startDate": "2026-06",
      "summary": "Guided participants and answered inquiries\nCoordinated with the organizing team\nEnsured a smooth participant experience"
    },
    {
      "organization": "Organizer – Egypt Career Summit 2025",
      "summary": "Prepared attendee lists, name badges, and event materials\nAssisted with attendee registration and event coordination"
    },
    {
      "organization": "Organizer – Unity Cup Helm 2024",
      "summary": "Managed entry and exit points to ensure smooth crowd movement\nHelped organize attendee flow during the event"
    },
    {
      "organization": "Organizer – Techne Summit Cairo 2024",
      "summary": "Assisted in organizing event operations and crowd management\nSupported attendees and ensured smooth movement inside the venue"
    }
  ],
  "referencesMode": "on-request",
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Operations Specialist",
      "Essentials",
      "Call Center Representative (Remote)",
      "eYouth / ITIDA Gigs",
      "Coordinator – Digital Egypt Cubs Initiative",
      "Almentor",
      "Project Coordinator (Remote)",
      "eYouth",
      "Supervisor Assistant",
      "Ringo Gold",
      "Communication Skills",
      "Teamwork & Collaboration",
      "Customer Service",
      "Problem Solving",
      "Time Management",
      "Organizational Skills",
      "New skill",
      "Arabic",
      "English",
      "German",
      "Mentor – START Event | Egyptian Museum",
      "Organizer – Egypt Career Summit 2025",
      "Organizer – Unity Cup Helm 2024",
      "Organizer – Techne Summit Cairo 2024"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "version": "1.2.2",
    "canonical": "https://livelink.cv/jana-salah/cv.json",
    "lastModified": "2026-09-23T14:21:47.316Z",
    "generator": "FreeCV.org"
  }
}