Shahd Salah ElRawady

Business Administration student with practical experience in operations, project coordination, customer service, and event management. Experienced in coordinating teams, managing schedules, supporting participants, and ensuring smooth day-to-day operations in dynamic environments. Strong communication, organizational, and problem-solving skills, with the ability to adapt quickly, work collaboratively, and deliver results. Eager to contribute, learn, and grow within a professional organisation.

Cairo, Egypt
0
Languages
0
Skills
Work Experience
Operations Specialist
Essentials
Apr 2025 — Jun 2026
  • Handled customer inquiries and communicated with clients through WhatsApp and other channels
  • Used Shopify to monitor orders, manage product availability (active/inactive), and support inventory and order follow-up
  • Followed up on customer orders and provided after-sales support
  • Coordinated with clients and shipping companies to ensure smooth order processing and delivery
  • Prepared and organized orders for shipment and followed up on inventory
  • Resolved customer issues and followed up to ensure a satisfactory resolution
Call Center Representative (Remote)
eYouth / ITIDA Gigs
Aug 2025 — Dec 2025
  • Contacted students participating in eYouth and ITIDA programs to provide information and support
  • Updated and maintained student data and progress reports
  • Collected participant feedback to help improve program quality
  • Assisted students with inquiries and ensured effective communication
Coordinator – Digital Egypt Cubs Initiative
Almentor
Jul 2024 — Mar 2025
  • Conducted pre-visits to practical session locations
  • Assisted students and instructors during practical sessions
  • Used LMS systems to manage attendance and session records
  • Prepared session reports and collected feedback
Project Coordinator (Remote)
eYouth
Sep 2024 — Dec 2024
  • Assisted participants and followed up on attendance
  • Scheduled and hosted online meetings for each session
  • Organized weekly offline sessions
  • Communicated tasks, announcements, and session updates
  • Coordinated schedules between instructors and students
Supervisor Assistant
Ringo Gold
Apr 2021 — Sep 2024
  • Entered and updated data and records using computer systems
  • Maintained accurate records and supported daily administrative tasks
  • Posted and shared updates and content through the company’s Telegram channel
  • Assisted with reviewing and reconciling daily transactions
  • Supported management in maintaining smooth daily workflow
Skills
Communication SkillsTeamwork & CollaborationCustomer ServiceProblem SolvingTime ManagementOrganizational SkillsNew skill
Education
Bachelor of Business Administration
Benha University – Obour Campus
Languages
Arabic
Native
English
Advanced
German
Basic
Event & Volunteer Experience
Mentor – START Event | Egyptian Museum
Jun 2026

Guided participants and answered inquiries Coordinated with the organizing team Ensured a smooth participant experience

Organizer – Egypt Career Summit 2025

Prepared attendee lists, name badges, and event materials Assisted with attendee registration and event coordination

Organizer – Unity Cup Helm 2024

Managed entry and exit points to ensure smooth crowd movement Helped organize attendee flow during the event

Organizer – Techne Summit Cairo 2024

Assisted in organizing event operations and crowd management Supported attendees and ensured smooth movement inside the venue

References available upon request.