James Henderson

Barback

Hospitality professional with experience in high-pressure customer service roles, excelling in fast-paced environments. Proven ability to make quick decisions while prioritizing customer satisfaction. Seeking to leverage these skills in a new workplace that offers consistent hours and opportunities for growth.

Edinburgh
0
Language
0
Skills
Work Experience
Kitchen Porter/Front of House/Bartender
Oliviero'sEdinburgh
May 2021 — Sep 2022
  • Trusted with various roles including alarm management and locking up the establishment
  • Trained new employees, enhancing team efficiency and service quality
  • Maintained cleanliness and organization in both kitchen and front-of-house areas
  • Assisted in bartending duties, providing excellent customer service during high-volume periods
Customer Assistant
Sainsbury'sLongstone, Edinburgh
May 2023 — Sep 2023
  • Managed pricing display changes and assisted customers at the customer service desk with returns and complaints
  • Processed lottery ticket sales and handled customer queries efficiently
  • Operated tills in the main store and petrol station, receiving fire safety training and learning to open/close the station
  • Restocked items and maintained cleanliness, including daily cleaning of the coffee machine
General Maintenance
Central Motor CentreEast Camps Industrial Estate
Apr 2025 — Sep 2025
  • Maintained general upkeep including hedge trimming and yard cleanliness
  • Conducted repairs such as fixing doors and maintaining display areas for photo advertisements
  • Performed basic bricklaying to create pathways and patio areas around the office
Barback
Coyote UglyEdinburgh
Nov 2025 — Present
  • Changed kegs and organized stock rotations to ensure bar operations ran smoothly
  • Conducted stock counts and maintained line cleaning for optimal inventory management
  • Served drinks during peak customer rushes, ensuring timely service and customer satisfaction
  • Assisted with various maintenance tasks, including painting, filling holes, and procuring necessary tools and equipment
Skills
Remain calm and think clearly under pressureEffective communication and task delegationFriendly and approachable demeanorStrategic task efficiencyPositive attitude with a focus on problem resolutionAdaptability in dynamic environmentsCustomer service excellenceInventory management
Languages
English
Native
References available upon request.
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