Results oriented. Key holder/manager versed in handling a wide range of tasks in challenging, fast paced environments. Over 25 years of experience in hospitality and customer service.
Greeted customers in a timely, friendly manner, and took orders for drinks
Created specialty cocktails upon request for customers, receiving positive feedback for quality
Checked identification cards to ensure customers were of legal drinking age and maintained compliance
Helped team members during busy shifts, improving overall service efficiency
Adhered to all local laws about serving alcohol responsibly, successfully passing compliance inspections
Bartender Apprentice
Caesars Palace and Casino
Oct 2023 — Jul 2024Las Vegas, NV
Stocked and maintained the bar with fresh supplies of beer, wine, spirits, and mixers
Maintained a clean work area at all times, including wiping down surfaces, and cleaning glasses
Learned how to use POS systems to process customer payments quickly, and accurately
Helped out other team members as needed during busy shifts
Provided excellent customer service with a positive attitude at all times
Manager/Server/Bartender
The Jazz Corner
Aug 2013 — May 2023Hilton Head Island, SC
Performed and maintained high quality service, in an upscale jazz club (top 20 jazz club in the world) (#1 rated restaurant on Trip Advisor for Hilton Head for 14 years)
Simultaneously served, bartended, and managed the floor
Management responsibilities that included nightly paperwork, and payroll
Trained and mentored new employees
Bartender
Poseidon Rooftop Bar
Aug 2021 — Aug 2022Hilton Head, SC
Maintained great service in a fast paced, high-volume environment with quality craft cocktails
Ensured customer satisfaction through service, and paying attention to all unique needs of the customer
Skills
Pour Card CertifiedTAM/Health Card CertifiedSheriff's Card CertifiedFuture Proof CertifiedComputer Literate in Word and A+ CertificationGood Communication SkillsExcellent Time Management/MultitaskingManaging Customer NeedsTill Counting/Money/PayrollMultiple POS System OperationsFlexible Work ScheduleSuperior Work Ethic