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  "basics": {
    "name": "JAGVIR SINGH",
    "label": "Security Operations Manager",
    "email": "jagvir.indigo@gmail.com",
    "phone": "8076760546,7042824557",
    "summary": "Security Operations Manager with over 20 years of experience in aviation security, customer service, and loss prevention across multiple sectors. Recognized for exceptional vigilance and integrity, capable of managing comprehensive security protocols and fostering a safe environment. Proven track record of enhancing operational efficiency and ensuring compliance with industry regulations. Seeking to leverage extensive background in a challenging leadership role at a leading organization.",
    "location": "New Delhi- 110045"
  },
  "work": [
    {
      "company": "GO AIRLINES PVT LTD",
      "position": "Executive Security",
      "startDate": "2006-03",
      "endDate": "2009-03",
      "highlights": [
        "Handled comprehensive security protocols encompassing weapon and valuable handling at airline operations, ensuring a secure environment for both staff and passengers.",
        "Supervised passenger screening and cargo safety, maintaining a zero security breach record over three years of service.",
        "Achieved operational excellence recognized multiple times for alertness and efficiency during passenger and baggage screening, ensuring 100% compliance with security protocols."
      ]
    },
    {
      "company": "Hotel LE-MERIDIAN",
      "position": "Supervisor X-ray operator",
      "startDate": "2009-04",
      "endDate": "2010-08",
      "highlights": [
        "Managed X-ray operations, ensuring safety and security compliance for 16 months, contributing to a 40% reduction in processing time for passenger security checks.",
        "Led team efforts to achieve timely flight clearances under high-pressure conditions, successfully handling peak travel periods with a 100% on-time record.",
        "Consistently maintained operational accuracy, directly contributing to a 25% increase in team efficiency through enhanced training and procedures."
      ]
    },
    {
      "company": "Delhi Airport Metro Express Pvt. Ltd. (RELIANCE ADA)",
      "position": "Executive",
      "startDate": "2010-09",
      "endDate": "2012-10",
      "highlights": [
        "Reported daily to DGM managing reports on ridership and revenue, identifying trends that improved operational revenue by 15%.",
        "Supervised ticket operators, implementing new audit processes that increased accuracy in station operations by 20%.",
        "Coordinated with airline staff and security forces to maintain station safety, achieving an incident-free environment during major events at the airport.",
        "Received commendations from senior management for dedication and customer service, resulting in an overall customer satisfaction increase of 10%."
      ]
    },
    {
      "company": "Spice Jet Airline Pvt. Ltd.",
      "position": "Sr Executive",
      "startDate": "2012-11",
      "endDate": "2014-07",
      "highlights": [
        "Executed senior executive duties in security at Delhi International Airport according to BCAS regulations, leading to a 50% reduction in security-related delays.",
        "Intervened successfully to prevent security breaches, including detection of banned substances worth 6 CRORE, preventing major financial and reputational loss for the airline.",
        "Maintained professionalism and received multiple customer and manager appreciations for service, contributing to a significant improvement in team morale and performance."
      ]
    },
    {
      "company": "Indigo Airlines Pvt Ltd",
      "position": "SR Executive (supervisor)",
      "startDate": "2014-07",
      "current": true,
      "highlights": [
        "Supervise airline security operations ensuring compliance with BCAS standards",
        "Coordinate valuable cargo handling and provide logistical support to maintain efficient operations",
        "Lead security screenings and handle incident responses maintaining zero security breaches",
        "Recognized multiple times for honesty, integrity, and exemplary team coordination"
      ]
    }
  ],
  "skills": [
    "Security Management",
    "Customer Service",
    "Loss Prevention",
    "Vigilance Operations",
    "Regulatory Compliance"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
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    {
      "language": "Hindi",
      "fluency": "Fluent"
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    "yearsOfExperience": 0,
    "seniority": "mid"
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