{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "Ismail Liraar", "summary": "Results-driven hospitality and security professional with 13+ years of excellence in the Maldives tourism sector. Proven expertise in delivering exceptional guest experiences across 3 years with the Maldives Police Service, 3 years as Airport Representative, and 7 years in luxury resorts as Guest Service Agent, Island Host, Guest Relations Officer, and Security Supervisor.\nKnown for strong leadership, problem-solving, and creating memorable guest journeys while maintaining the highest standards of safety and service. Currently running a successful Indonesian food business in Malé, demonstrating entrepreneurial drive and operational excellence.", "location": "Ethumaage, G.Dh Gadhdhoo" }, "work": [ { "company": "Maldives Police Service", "position": "Constable", "location": "Male City , Maldives", "startDate": "2005-11", "endDate": "2008-02", "highlights": [ "Executed proactive patrols to ensure the safety and security of citizens", "Conducted thorough investigations to resolve cases effectively", "Managed administrative tasks within the Criminal Investigation Department" ] }, { "company": "Voyages Maldives", "position": "Airport Representative", "location": "Voyages Maldives, Male' City, Maldives", "startDate": "2008-03", "endDate": "2010-10", "highlights": [ "Welcomed guests with a genuine smile, providing essential information for a seamless experience", "Ensured guests' journeys proceeded smoothly and addressed any concerns promptly", "Escorted and directed guests to resort counters or boats, ensuring timely departures", "Received guests on departure day, assisting with luggage check-in and ensuring a smooth process", "Gathered guest feedback and implemented solutions to enhance satisfaction and overall experience" ] }, { "company": "Diethelm Travels", "position": "Airport Represtative", "location": "Diethelm Travels, Male, City, Maldives", "startDate": "2012-06", "endDate": "2013-07", "highlights": [ "Welcomed guests with a warm smile, delivering vital information for an exceptional travel experience", "Facilitated seamless guest journeys by swiftly addressing concerns and ensuring satisfaction", "Escorted and guided guests to resort counters and boats, guaranteeing timely departures", "Assisted guests on departure day with luggage check-in, streamlining the entire process", "Collected guest feedback and executed enhancements to significantly improve satisfaction and experiences" ] }, { "company": "Yacht Tours Maldives", "position": "Guest Relation Officer", "location": "J Resort Alidhoo, Maldives", "startDate": "2013-10", "endDate": "2015-09", "highlights": [ "Welcomed guests with a warm smile, providing resort and package information while escorting them to their rooms", "Managed guest relations throughout their stay, addressing complaints and resolving issues.", "Organized and accompanied guests on excursions, including snorkeling, fishing, local island experiences, and dolphin tours", "Processed departure bills and managed cashiering duties, ensuring a smooth and efficient checkout experience", "Identified areas for improvement by actively soliciting and analyzing guest feedback" ] }, { "company": "Sun Siyam Resorts", "position": "Island Host", "location": "Olhuveli Beach Resort & Spa Maldives", "startDate": "2017-05", "endDate": "2018-07", "highlights": [ "Welcomed guests with genuine warmth, delivering comprehensive resort and package information while escorting them to their accommodations", "Cultivated exceptional guest relations by proactively addressing concerns and swiftly resolving issues throughout their stay", "Executed departure bill processing and cashiering duties, ensuring a seamless and efficient checkout experience for guests", "Accompanied guests on memorable excursions, including snorkeling, fishing, local island experiences, and dolphin tours", "Enhanced service quality by identifying areas for improvement through active solicitation and analysis of guest feedback", "Prepared and distributed arrival and departure lists for the following day to coordinate with other departments", "Answered phone inquiries and directed calls to appropriate departments, resolving issues and logging them for senior review" ] }, { "company": "Reliable Security Service", "position": "Security Supervisor", "location": "Centara Rasfushi resort & Spa Maldives", "startDate": "2020-08", "endDate": "2021-08", "highlights": [ "Conducted comprehensive patrols throughout the resort, ensuring guest safety and security", "Strategically positioned security officers at key locations, mentoring them for enhanced personal development", "Compiled and submitted detailed security reports to senior management, highlighting daily operations and incidents", "Facilitated essential training sessions for security officers, enhancing their skills and operational effectiveness" ] }, { "company": "Centara Hotels & Resorts", "position": "Guest Service Agent", "location": "Centara Rasfushi Resort & Spa, Maldives", "startDate": "2021-08", "endDate": "2023-11", "highlights": [ "Welcomed guests with authentic warmth, delivering detailed resort and package information while escorting them to their accommodations", "Cultivated exceptional guest relations by proactively addressing concerns and promptly resolving issues throughout their stay", "Managed phone inquiries and directed calls to appropriate departments, resolving issues and documenting them for senior review", "Executed departure bill processing and cashiering duties, ensuring a seamless and efficient checkout experience for all guests", "Prepared and distributed arrival and departure lists daily to facilitate coordination with other departments", "Enhanced service quality by pinpointing improvement areas through active solicitation and analysis of guest feedback" ] }, { "company": "IndoTaste Maldives", "position": "Manager / Owner", "location": "Male' City / Maldives", "startDate": "2023-11", "current": true, "highlights": [ "Facilitated customer engagement by efficiently managing orders and promptly addressing inquiries about products", "Sourced fresh ingredients from local markets to optimize food preparation and control costs", "Ensured food quality by rigorously checking and maintaining freshness standards", "Coordinated timely food deliveries to staff ferries, boats, and locations in Male, Hulhumale, and the airport", "Managed comprehensive bookkeeping, records, and billing to streamline financial operations" ] } ], "education": [ { "institution": "Male' Business School", "degree": "Associate Degree", "field": "Sales & Marketing", "startDate": "2011", "endDate": "2012" }, { "institution": "G.A Education Center", "degree": "GCE A'level", "field": "Business", "endDate": "2005" }, { "institution": "G.Dh Atoll School", "degree": "GCE O'level", "field": "Business", "endDate": "2003" } ], "skills": [ "Small Business Management", "Guest handling", "Customer Service", "Team Leadership", "Communication Skills", "Sales Techniques", "Data Entry", "Microsoft Office Suite", "Time Management" ], "languages": [ { "language": "English", "fluency": "Fluent" }, { "language": "Hindi", "fluency": "Fluent" }, { "language": "Dhivehi", "fluency": "Native" } ], "referencesMode": "on-request", "availability": { "status": "open", "sponsorship": false }, "ats": { "keywords": [ "Constable", "Maldives Police Service", "Airport Representative", "Voyages Maldives", "Airport Represtative", "Diethelm Travels", "Guest Relation Officer", "Yacht Tours Maldives", "Island Host", "Sun Siyam Resorts", "Security Supervisor", "Reliable Security Service", "Guest Service Agent", "Centara Hotels & Resorts", "Manager / Owner", "IndoTaste Maldives", "Sales & Marketing", "Business", "Small Business Management", "Guest handling", "Customer Service", "Team Leadership", "Communication Skills", "Sales Techniques", "Data Entry", "Microsoft Office Suite", "Time Management", "English", "Hindi", "Dhivehi" ], "yearsOfExperience": 21, "seniority": "lead", "highestEducation": "Associate's" }, "verification": { "email": true, "platform": "freecv.org" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/ismail-liraar/cv.json", "lastModified": "2026-07-11T10:08:05.078Z", "generator": "FreeCV.org" } }