Ismail Liraar
Results-driven hospitality and security professional with 13+ years of excellence in the Maldives tourism sector. Proven expertise in delivering exceptional guest experiences across 3 years with the Maldives Police Service, 3 years as Airport Representative, and 7 years in luxury resorts as Guest Service Agent, Island Host, Guest Relations Officer, and Security Supervisor. Known for strong leadership, problem-solving, and creating memorable guest journeys while maintaining the highest standards of safety and service. Currently running a successful Indonesian food business in Malé, demonstrating entrepreneurial drive and operational excellence.
0+
Years experience
0
Languages
0
Skills
Work Experience
Constable
Maldives Police Service
Nov 2005 — Feb 2008Male City , Maldives
- Executed proactive patrols to ensure the safety and security of citizens
- Conducted thorough investigations to resolve cases effectively
- Managed administrative tasks within the Criminal Investigation Department
Airport Representative
Voyages Maldives
Mar 2008 — Oct 2010Voyages Maldives, Male' City, Maldives
- Welcomed guests with a genuine smile, providing essential information for a seamless experience
- Ensured guests' journeys proceeded smoothly and addressed any concerns promptly
- Escorted and directed guests to resort counters or boats, ensuring timely departures
- Received guests on departure day, assisting with luggage check-in and ensuring a smooth process
- Gathered guest feedback and implemented solutions to enhance satisfaction and overall experience
Airport Represtative
Diethelm Travels
Jun 2012 — Jul 2013Diethelm Travels, Male, City, Maldives
- Welcomed guests with a warm smile, delivering vital information for an exceptional travel experience
- Facilitated seamless guest journeys by swiftly addressing concerns and ensuring satisfaction
- Escorted and guided guests to resort counters and boats, guaranteeing timely departures
- Assisted guests on departure day with luggage check-in, streamlining the entire process
- Collected guest feedback and executed enhancements to significantly improve satisfaction and experiences
Guest Relation Officer
Yacht Tours Maldives
Oct 2013 — Sep 2015J Resort Alidhoo, Maldives
- Welcomed guests with a warm smile, providing resort and package information while escorting them to their rooms
- Managed guest relations throughout their stay, addressing complaints and resolving issues.
- Organized and accompanied guests on excursions, including snorkeling, fishing, local island experiences, and dolphin tours
- Processed departure bills and managed cashiering duties, ensuring a smooth and efficient checkout experience
- Identified areas for improvement by actively soliciting and analyzing guest feedback
Island Host
Sun Siyam Resorts
May 2017 — Jul 2018Olhuveli Beach Resort & Spa Maldives
- Welcomed guests with genuine warmth, delivering comprehensive resort and package information while escorting them to their accommodations
- Cultivated exceptional guest relations by proactively addressing concerns and swiftly resolving issues throughout their stay
- Executed departure bill processing and cashiering duties, ensuring a seamless and efficient checkout experience for guests
- Accompanied guests on memorable excursions, including snorkeling, fishing, local island experiences, and dolphin tours
- Enhanced service quality by identifying areas for improvement through active solicitation and analysis of guest feedback
- Prepared and distributed arrival and departure lists for the following day to coordinate with other departments
- Answered phone inquiries and directed calls to appropriate departments, resolving issues and logging them for senior review
Security Supervisor
Reliable Security Service
Aug 2020 — Aug 2021Centara Rasfushi resort & Spa Maldives
- Conducted comprehensive patrols throughout the resort, ensuring guest safety and security
- Strategically positioned security officers at key locations, mentoring them for enhanced personal development
- Compiled and submitted detailed security reports to senior management, highlighting daily operations and incidents
- Facilitated essential training sessions for security officers, enhancing their skills and operational effectiveness
Guest Service Agent
Centara Hotels & Resorts
Aug 2021 — Nov 2023Centara Rasfushi Resort & Spa, Maldives
- Welcomed guests with authentic warmth, delivering detailed resort and package information while escorting them to their accommodations
- Cultivated exceptional guest relations by proactively addressing concerns and promptly resolving issues throughout their stay
- Managed phone inquiries and directed calls to appropriate departments, resolving issues and documenting them for senior review
- Executed departure bill processing and cashiering duties, ensuring a seamless and efficient checkout experience for all guests
- Prepared and distributed arrival and departure lists daily to facilitate coordination with other departments
- Enhanced service quality by pinpointing improvement areas through active solicitation and analysis of guest feedback
Manager / Owner
IndoTaste Maldives
Nov 2023 — PresentCurrentMale' City / Maldives
- Facilitated customer engagement by efficiently managing orders and promptly addressing inquiries about products
- Sourced fresh ingredients from local markets to optimize food preparation and control costs
- Ensured food quality by rigorously checking and maintaining freshness standards
- Coordinated timely food deliveries to staff ferries, boats, and locations in Male, Hulhumale, and the airport
- Managed comprehensive bookkeeping, records, and billing to streamline financial operations
Skills
Small Business ManagementGuest handlingCustomer ServiceTeam LeadershipCommunication SkillsSales TechniquesData EntryMicrosoft Office SuiteTime Management
Education
Associate Degree, Sales & Marketing
Male' Business School
GCE A'level, Business
G.A Education Center
GCE O'level, Business
G.Dh Atoll School
Languages
English
Fluent
Hindi
Fluent
Dhivehi
Native
References available upon request.