{
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  "basics": {
    "name": "ISIL EROL",
    "label": "Quality Analyst / Trainer",
    "summary": "Quality Analyst / Trainer with 5+ years of experience in multinational environments, specializing in quality assurance, data analysis, and process improvement. Proven track record in team leadership, client communication, and driving performance through data-driven insights. Seeking to leverage expertise in quality and analytical skills to contribute to business success.",
    "location": "Lisbon, Portugal"
  },
  "work": [
    {
      "company": "Mundo A Sorrir",
      "position": "Project Assistant",
      "location": "Porto, Portugal",
      "startDate": "2019-09",
      "endDate": "2020-09",
      "highlights": [
        "Assist in creating and implementing international projects, successfully contacting and arranging funding from embassies and international organizations worldwide",
        "Support fundraising efforts, specifically with international embassies and institutions, cultivating individual donors",
        "Organize and translate the organization’s website, enhancing accessibility and outreach to a wider audience",
        "Assist in the communication department, managing the social media account, which increased engagement by 15%"
      ]
    },
    {
      "company": "Accenture",
      "position": "Quality Analyst",
      "location": "Lisbon, Portugal",
      "startDate": "2020-11",
      "endDate": "2024-02",
      "highlights": [
        "Conduct in-depth quality analysis to ensure accuracy and consistency of deliverables in a high-volume, fast-paced environment",
        "Monitor and evaluate performance using quality metrics, providing actionable insights to improve team output",
        "Lead calibration sessions to align quality standards across teams and improve evaluation consistency",
        "Mentor and support team members, contributing to improved individual and team performance",
        "Collaborate with cross-functional teams to identify process gaps and implement improvements",
        "Manage customer feedback analysis, identifying recurring issues and driving service quality enhancements",
        "Produce detailed reports and dashboards to support decision-making and performance tracking"
      ]
    },
    {
      "company": "Tech Mahindra",
      "position": "Senior Quality Analyst / Trainer",
      "location": "Lisbon, Portugal",
      "startDate": "2024-06",
      "highlights": [
        "Conduct daily research and analysis within a fast-evolving technology market in a multinational environment, ensuring high-quality and accurate outputs",
        "Monitor and evaluate performance against defined KPIs and SLAs, ensuring compliance with quality standards and identifying areas for improvement",
        "Manage customer feedback processes, identifying recurring issues and driving improvements to enhance overall service quality",
        "Utilize analytical tools to track, analyze, and report on quality metrics, supporting data-driven decision-making and continuous performance optimization",
        "Collaborate with internal teams and stakeholders to address SLA breaches and implement corrective actions to improve service delivery",
        "Lead onboarding and training of new team members, providing daily coaching and project walkthroughs to ensure high-quality performance and alignment with project standards",
        "Create client-ready materials focused on regulatory compliance and trust & safety, leveraging qualitative and quantitative research across multilingual markets and global platforms"
      ]
    }
  ],
  "education": [
    {
      "institution": "Middle East Technical University",
      "degree": "Bachelor of Science",
      "field": "Sociology",
      "startDate": "2012",
      "endDate": "2018"
    },
    {
      "institution": "University of Fernando Pessoa",
      "degree": "Master's Degree",
      "field": "Humanitarian Action",
      "startDate": "2018",
      "endDate": "2020"
    }
  ],
  "skills": [
    "Quality Assurance",
    "Data Analysis",
    "Process Improvement",
    "Team Leadership",
    "Analytical Skills",
    "SPSS",
    "Research Cooperation",
    "KPI & SLA Monitoring",
    "Performance Evaluation",
    "Audits",
    "Root Cause Analysis",
    "Continuous Improvement",
    "Qualitative & Quantitative Research",
    "Microsoft Office Suite",
    "CRM",
    "Trust & Safety Operations",
    "Stakeholder Communication",
    "Training Delivery",
    "Onboarding"
  ],
  "languages": [
    {
      "language": "Turkish",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
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    {
      "language": "Portuguese",
      "fluency": "Fluent"
    }
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      "Mundo A Sorrir",
      "Quality Analyst",
      "Accenture",
      "Senior Quality Analyst / Trainer",
      "Tech Mahindra",
      "Sociology",
      "Humanitarian Action",
      "Quality Assurance",
      "Data Analysis",
      "Process Improvement",
      "Team Leadership",
      "Analytical Skills",
      "SPSS",
      "Research Cooperation",
      "KPI & SLA Monitoring",
      "Performance Evaluation",
      "Audits",
      "Root Cause Analysis",
      "Continuous Improvement",
      "Qualitative & Quantitative Research",
      "Microsoft Office Suite",
      "CRM",
      "Trust & Safety Operations",
      "Stakeholder Communication",
      "Training Delivery",
      "Onboarding",
      "Turkish",
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      "Portuguese",
      "Quality Analyst / Trainer"
    ],
    "yearsOfExperience": 0,
    "seniority": "mid",
    "highestEducation": "Master's"
  },
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    "platform": "freecv.org"
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  "i18n": {
    "primary": "en"
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    "canonical": "https://livelink.cv/isil-erol/cv.json",
    "lastModified": "2026-08-06T20:15:03.668Z",
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}