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    "name": "IRYNA KAZARETS",
    "label": "Operation Manager",
    "summary": "Experienced operations and administrative professional with 7+ years of leadership in high‑pressure hospitality and gaming environments. Skilled in coordinating multi‑shift teams, managing daily operations, resolving complex customer issues, and maintaining strict compliance standards. Strong background in reporting, documentation, scheduling, and cross‑department communication. Adept at optimizing workflows, improving team performance, and delivering data‑driven insights that support senior management. Recognized for reliability, structured work habits, and people‑focused leadership. ",
    "location": "Pardubice, Czech Republic",
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      "company": "MSC Cruises",
      "position": "Operations Supervisor",
      "startDate": "2018-02",
      "current": true,
      "highlights": [
        "Prepared daily summary reports, providing senior management with actionable, data‑driven insights",
        "Built and maintained relationships with top clients, increasing satisfaction and loyalty by 35%.",
        "Delivering professional, attentive service that resolves issues quickly and ensures a positive customer experience.",
        "Coordinated staff schedules, reducing scheduling conflicts by 45%.",
        " Identified and addressed underperformance, achieving cost savings and optimizing operational efficiency",
        "Guided and motivated teams to maintain high performance and ensure smooth daily operations."
      ]
    },
    {
      "company": "Carnival Corporation Casino Division",
      "position": "Performance Coordinator",
      "location": "US, Miami",
      "startDate": "2013-08",
      "endDate": "2017-11",
      "highlights": [
        "Made quick, strategic decisions under pressure to protect game integrity and boost profitability by 45%",
        "Resolved player disputes with professionalism, ensuring high-value guests consistently received premium service",
        "Utilized analytics to monitor game performance and player behavior, driving initiatives that increased revenue generation",
        "Directed a team to improve operational efficiency and customer satisfaction by 85% through targeted performance tactics",
        "Analyzed gaming floor data to guide adjustments to game offerings and table limits, aligning with market trends and customer demand",
        "Performed regular audits of table games inventory, ensuring precise accounting of chips and cash transactions in compliance with regulatory standards",
        "Delivered a seamless and engaging customer experience across the casino by collaborating cross-functionally with accounting, surveillance, and marketing departments"
      ]
    }
  ],
  "education": [
    {
      "institution": "Kharkiv University of Food Technology And Trade",
      "degree": "Bachelor of Science",
      "field": "International Restaurant Business",
      "startDate": "2007-09",
      "endDate": "2011-06"
    },
    {
      "institution": "Sumy National Agrarian College",
      "degree": "Bachelor of Laws (LLB)",
      "field": "Jurist",
      "startDate": "2003-09",
      "endDate": "2007-06"
    }
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    "Strategic Planning",
    "Transaction Accuracy",
    "Inventory Control",
    "Documentation & Record Keeping",
    "Incident Reporting",
    "Adaptability",
    "Compliance & Standards",
    "Problem Solving",
    "Workflow Optimization",
    "Conflict Resolution",
    "Cross‑Department Collaboration",
    "Reporting and Documentation",
    "Time Management"
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  "languages": [
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      "language": "English",
      "fluency": "Advanced"
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    {
      "language": "Russian",
      "fluency": "Native"
    },
    {
      "language": "Ukrainian",
      "fluency": "Native"
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    {
      "language": "Czech",
      "fluency": "Intermediate"
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
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