IRYNA KAZARETS

Operation Manager

Experienced operations and administrative professional with 7+ years of leadership in high‑pressure hospitality and gaming environments. Skilled in coordinating multi‑shift teams, managing daily operations, resolving complex customer issues, and maintaining strict compliance standards. Strong background in reporting, documentation, scheduling, and cross‑department communication. Adept at optimizing workflows, improving team performance, and delivering data‑driven insights that support senior management. Recognized for reliability, structured work habits, and people‑focused leadership.

Pardubice, Czech Republic
LinkedIn
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Languages
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Skills
Work Experience
Operations Supervisor
MSC Cruises
Feb 2018 — Present
  • Prepared daily summary reports, providing senior management with actionable, data‑driven insights
  • Built and maintained relationships with top clients, increasing satisfaction and loyalty by 35%.
  • Delivering professional, attentive service that resolves issues quickly and ensures a positive customer experience.
  • Coordinated staff schedules, reducing scheduling conflicts by 45%.
  • Identified and addressed underperformance, achieving cost savings and optimizing operational efficiency
  • Guided and motivated teams to maintain high performance and ensure smooth daily operations.
Performance Coordinator
Carnival Corporation Casino DivisionUS, Miami
Aug 2013 — Nov 2017
  • Made quick, strategic decisions under pressure to protect game integrity and boost profitability by 45%
  • Resolved player disputes with professionalism, ensuring high-value guests consistently received premium service
  • Utilized analytics to monitor game performance and player behavior, driving initiatives that increased revenue generation
  • Directed a team to improve operational efficiency and customer satisfaction by 85% through targeted performance tactics
  • Analyzed gaming floor data to guide adjustments to game offerings and table limits, aligning with market trends and customer demand
  • Performed regular audits of table games inventory, ensuring precise accounting of chips and cash transactions in compliance with regulatory standards
  • Delivered a seamless and engaging customer experience across the casino by collaborating cross-functionally with accounting, surveillance, and marketing departments
Skills
Team LeadershipCustomer Service ExcellenceSchedule CoordinationStrategic PlanningTransaction AccuracyInventory ControlDocumentation & Record KeepingIncident ReportingAdaptabilityCompliance & StandardsProblem SolvingWorkflow OptimizationConflict ResolutionCross‑Department CollaborationReporting and DocumentationTime Management
Education
Bachelor of Science, International Restaurant Business
Kharkiv University of Food Technology And Trade
Sep 2007 — Jun 2011
Bachelor of Laws (LLB), Jurist
Sumy National Agrarian College
Sep 2003 — Jun 2007
Languages
English
Advanced
Russian
Native
Ukrainian
Native
Czech
Intermediate
Courses
Business Conduct Training
Operation Management Training
Personnel Management Training
References available upon request.
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