{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Irish Krisna Montemayor",
    "label": "Customer ralation",
    "summary": "Customer Relation with extensive experience in providing exceptional customer service and building strong client relationships. Skilled in understanding client needs and delivering tailored solutions that drive satisfaction and loyalty. Proven track record in managing projects, coordinating with teams, and achieving marketing goals. Proficient in utilizing CRM systems and digital marketing tools to enhance customer engagement and improve conversion rates. Committed to continuous improvement and maintaining high standards of quality and accuracy.",
    "location": "Dubai, United Arab Emirates"
  },
  "work": [
    {
      "company": "Household Management",
      "position": "Mother / Household Management",
      "current": true,
      "highlights": [
        "Managed daily schedules, appointments, activities, and multiple priorities effectively.",
        "Coordinated family responsibilities while consistently meeting deadlines and changing needs.",
        "Developed strong time management, organization, and multitasking skills through managing daily household operations.",
        "Handled unexpected situations and solved problems quickly while working under pressure.",
        "Communicated and coordinated with teachers, service providers, caregivers, and other individuals as needed.",
        "Maintained accurate schedules, important information, and family-related records.",
        "Demonstrated patience, adaptability, attention to detail, and strong interpersonal skills in managing day-to-day responsibilities."
      ]
    },
    {
      "company": "Genesis Ultima",
      "position": "Relationship Manager",
      "location": "Burjuman Business Tower, Dubai, United Arab Emirates",
      "startDate": "2022-08",
      "endDate": "2024-12",
      "highlights": [
        "Established strong client relationships, which improved retention rates.",
        "Collaborated with various teams to create solutions for clients.",
        "Oversaw a portfolio of high-value clients with significant sales targets.",
        "Analyzed market trends to discover new business opportunities."
      ]
    },
    {
      "company": "Freelance / Self-Employed",
      "position": "Singer / Performer",
      "startDate": "2020-03",
      "endDate": "2023-09",
      "highlights": [
        "Managed client inquiries, bookings, schedules, and event arrangements professionally and efficiently.",
        "Built strong customer relationships and communication skills through regular interaction with clients, event organizers, and audiences.",
        "Coordinated with clients and event organizers to understand requirements and ensure successful performances.",
        "Maintained professional communication before, during, and after events.",
        "Promoted services through social media and maintained a professional online presence.",
        "Handled multiple bookings, schedules, and commitments while meeting deadlines.",
        "Developed strong interpersonal, communication, problem-solving, and organizational skills through years of client-facing work."
      ]
    },
    {
      "company": "Dubai",
      "position": "Singer/Entertainer",
      "location": "United Arab Emirates",
      "startDate": "2019",
      "endDate": "2023-12"
    },
    {
      "company": "Orville Real Estate Agency",
      "position": "Sales Executive",
      "location": "Dubai, United Arab Emirates",
      "startDate": "2020-01",
      "endDate": "2021-12",
      "highlights": [
        "Sold flats and partitions, achieving high transaction volumes.",
        "Developed marketing strategies to attract buyers.",
        "Maintained strong client relationships for repeat business."
      ]
    },
    {
      "company": "Dr Natt Clinic",
      "position": "Medical aesthetic Sales",
      "location": "Bangkok, Thailand",
      "startDate": "2016",
      "endDate": "2018",
      "highlights": [
        "Provided excellent service to customers in a busy bar setting.",
        "Took drink orders and served food efficiently.",
        "Ensured cleanliness and organization of the bar and dining area.",
        "Processed payments accurately and handled cash transactions.",
        "Collaborated with team members to maintain smooth operations during peak hours."
      ]
    },
    {
      "company": "Macao",
      "position": "Waitress/Bartender",
      "location": "China",
      "startDate": "2015",
      "endDate": "2016",
      "highlights": [
        "Handled office communications and correspondence efficiently.",
        "Organized appointments and meetings for executives.",
        "Maintained accurate records and files for easy access.",
        "Assisted in creating reports and presentations for management.",
        "Collaborated with departments to support daily operations."
      ]
    },
    {
      "company": "Abduaal Group of Companies",
      "position": "Secretary",
      "location": "Bahrain",
      "startDate": "2010",
      "endDate": "2012",
      "highlights": [
        "Handled communications and correspondence in the office efficiently.",
        "Organized appointments and meetings for executives.",
        "Maintained accurate records and files for easy access.",
        "Assisted in creating reports and presentations for management.",
        "Worked with departments to support daily operations."
      ]
    }
  ],
  "skills": [
    "Exceptional communication skills that foster trust and rapport with clients, enhancing customer satisfaction.",
    "Strong active listening abilities that enable understanding of client needs and prompt resolution of issues.",
    "Proficient in managing customer service projects, coordinating with teams to meet goals and deadlines.",
    "Experienced in creating and optimizing customer engagement strategies to drive brand loyalty.",
    "Skilled in utilizing CRM systems to track customer interactions and improve service efficiency.",
    "Detail-oriented approach to ensuring accuracy and quality in all customer service processes.",
    "Committed to continuous improvement and adapting to changing customer needs."
  ],
  "languages": [
    {
      "language": "Tagalog",
      "fluency": "Fluent"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
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  "ats": {
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      "Household Management",
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      "Genesis Ultima",
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      "Freelance / Self-Employed",
      "Singer/Entertainer",
      "Dubai",
      "Sales Executive",
      "Orville Real Estate Agency",
      "Medical aesthetic Sales",
      "Dr Natt Clinic",
      "Waitress/Bartender",
      "Macao",
      "Secretary",
      "Abduaal Group of Companies",
      "Tagalog",
      "English",
      "Customer ralation"
    ],
    "yearsOfExperience": 17,
    "seniority": "lead"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "lastModified": "2026-10-13T13:27:16.797Z",
    "generator": "FreeCV.org"
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}