Ida Bagus Dhana Efindhy
As an Account Manager with more than 3 years of experience in the industrial, government and hospitality sectors, I have strong interpersonal skills, an extensive business network, and a deep understanding of sales and marketing strategies in Bali. My success in increasing product sales by 30% in months shows my commitment and ability. I am very enthusiastic to join the team and contribute to Retail Management Officer in a relevant position.
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Skills
Work Experience
Account Manager
PT Bali Towerindo Sentra Tbk
Agst 2019 — PresentCurrentBali, Indinesia
- + Managed corporate client accounts, maintaining a 98% client satisfaction score.
- + Retain Client who has switched to competitor by maintaining good relationship.
- + Provide education on Internet service products according to customer need.
- + Maintain costumer bills so that there are late payments on average at 20%
- + Continuously succeed in exceeding target by an average of 30%
- + Facilitated cross-functional collaboration, enhancing service delivery speed by 15% and improving customer satisfaction ratings
CR/Account Manager
PT Quantum Integrated Service (Intel Indonesia)
Sept 2014 — Mar 2018Bali, Indonesia
- + Provide assistance in the Learning and Development program to clients for product update.
- + Carry out standardized competitor measurements to increase sales and maintain good relationships with clients.
- + Managed a portfolio of 50+ accounts, achieving a 20% year-over-year revenue growth through strategic relationship building
- + Analyzed market trends to identify new opportunities, leading to the acquisition of 10 new clients within a fiscal year.
Corporate Sales
PT Karya Megah Adijaya
Sept 2012 — Nov 2014Bali, Indonesia
- + Selling pay TV service to Hospitality and Government consumers.
- + Collaborating with third parties to sell TV services to residential areas.
Skills
Client relationship managementBusiness developmentSales developmentCustomer relationshipsBrand management
Education
Bachelor's degree, System Information
Perbanas Institute Jakarta