Ian Randolf Alas Cayona

Branch Assistant

Dedicated and reliable financial services professional with experience working as a branch assistant and reliever branch head. Skilled in branch operations, customer service, sales, cash handling, transaction processing, and administrative tasks. Experienced in assisting with branch supervision and ensuring smooth daily operations while maintaining accuracy, compliance, and excellent customer service. Adaptable, hardworking, and capable of working independently or as part of a team, with a strong commitent to achieving organizational goals and delivering quality service.

Purok Ipil-Ipil, Magdaup, Ipil, Zamboanga Sibugay
0
Languages
0
Skills
Work Experience
Branch Assistant and Reliever Branch Head
Palawan Group of Companies
Aug 2017 — Present
  • Support and oversee day-to-day branch operations, ensuring efficient workflow, service excellence, and adherence to established company standards
  • Assume Branch Head Reliever responsibilities, providing operational leadership and ensuring business continuity in the absence of the Branch Head
  • Handle and safeguard cash, financial transactions, pawned items, and other branch assets with a high level of accuracy, integrity, and accountability
  • Consistently contributed to the achievement of branch sales targets by 20% through proactive customer engagement, product promotion, and effective sales initiatives
  • Address customer concerns professionally and provide timely resolutions while maintaining positive customer relationships and service quality.
Skills
Sales & MarketingCustomer Service ExcellenceCustomer Relationship ManagementProduct Promotion & UpsellingPolicy & Regulatory ComplianceProblem-Solving & Customer Concern Resolution
Languages
English
Intermediate
Tagalog
Intermediate
Bisaya
Fluent
References available upon request.
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