{
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  "basics": {
    "name": "HOSSAM OKIL",
    "label": "Technical Support & CRM Specialist | Klaviyo & Email Marketing Systems",
    "summary": "Professional Summary: High-performing Technical Support Specialist and Klaviyo Floor Support (FS) Lead with proven expertise investigating case-based technical escalations. Recognized as Best Specialist Q4 on the Klaviyo account. Strategic SME partner to Product Experts (PEs) and Core PEs for API integrations, flow logic, deliverability, and complex CRM troubleshooting.",
    "location": "Szczecin, Poland",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "hossam-okil",
        "url": "https://linkedin.com/in/hossam-okil"
      }
    ]
  },
  "work": [
    {
      "company": "Concentrix",
      "position": "Klaviyo Technical Floor Support (FS) / Senior Advisor",
      "location": "Poland",
      "startDate": "2024-05",
      "current": true,
      "highlights": [
        "Awarded Best Specialist (Q4) on the Klaviyo account for technical excellence and floor support leadership.",
        "Serve as Floor Support SME, partnering with Product Experts (PEs) and Core PEs to resolve high-tier, non-standard escalations.",
        "Conduct deep-dive, case-by-case investigations into API sync failures, flow triggers, dynamic code syntax, webhooks, and deliverability issues.",
        "Deliver real-time floor support and ticket guidance, accelerating diagnostic accuracy, reducing MTTR, and surpassing SLAs.",
        "Author internal troubleshooting documentation and collaborate with Tier 2/Core teams to isolate platform bugs."
      ]
    },
    {
      "company": "FIS",
      "position": "Financial Services Account Associate",
      "location": "Poland",
      "startDate": "2024-12",
      "endDate": "2026-05",
      "highlights": [
        "Managed sensitive client financial inquiries, payment processing discrepancies, and account management while strictly adhering to compliance regulations.",
        "Applied systematic problem-solving to resolve complex billing issues and financial discrepancies efficiently."
      ]
    },
    {
      "company": "Telus International & Appen",
      "position": "Search Engine & Search Quality Evaluator",
      "location": "Remote",
      "startDate": "2019-01",
      "endDate": "2024-04",
      "highlights": [
        "Combined experience across US and global markets providing granular qualitative feedback, syntax analysis, and relevance evaluations for search engine algorithms and ad layouts.",
        "Consistently ranked in the Top 5% of global performers, achieving a 98% quality rating and maintaining 95%+ accuracy across monthly quality audits.",
        "Evaluated ad copy, linguistic tone, and contextual accuracy, processing over 500 tasks daily with exceptional attention to detail."
      ]
    }
  ],
  "education": [
    {
      "institution": "Adam Mickiewicz University, Poznań, Poland",
      "degree": "Bachelor of Arts",
      "field": "Liberal Arts and Sciences"
    },
    {
      "institution": "Alexandria University, Alexandria, Egypt",
      "degree": "Bachelor of Laws (LLB)",
      "field": "Law"
    }
  ],
  "skills": [
    "Klaviyo Architecture",
    "Flow Logic & Triggers",
    "Campaign Deliverability",
    "API/Integration Troubleshooting",
    "Case-by-case Root Cause Analysis",
    "Log & Data Payload Inspection",
    "Zendesk",
    "Technical Knowledge Base Authoring",
    "High-Pressure Problem Solving",
    "Cross-Functional Technical Mentorship"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Arabic",
      "fluency": "Native"
    },
    {
      "language": "German",
      "fluency": "Intermediate"
    }
  ],
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  "ats": {
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      "Klaviyo Technical Floor Support (FS) / Senior Advisor",
      "Concentrix",
      "Financial Services Account Associate",
      "FIS",
      "Search Engine & Search Quality Evaluator",
      "Telus International & Appen",
      "Liberal Arts and Sciences",
      "Law",
      "Klaviyo Architecture",
      "Flow Logic & Triggers",
      "Campaign Deliverability",
      "API/Integration Troubleshooting",
      "Case-by-case Root Cause Analysis",
      "Log & Data Payload Inspection",
      "Zendesk",
      "Technical Knowledge Base Authoring",
      "High-Pressure Problem Solving",
      "Cross-Functional Technical Mentorship",
      "English",
      "Arabic",
      "German"
    ],
    "yearsOfExperience": 0,
    "seniority": "mid",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "canonical": "https://livelink.cv/hossam-okil/cv.json",
    "lastModified": "2026-10-25T17:04:04.438Z",
    "generator": "FreeCV.org"
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}