Hawa Qaisara Rozlan

Sales Associate

Dedicated and knowledgeable Customer Service Assistant with a track record of providing exceptional support to customers. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction. Proficient in utilizing various customer service software and systems. A proactive and detail-oriented professional who thrives in fast-paced environments. Exhibits excellent communication skills and the ability to work well in a team or independently. Committed to delivering top-quality service while maintaining a positive and friendly attitude.

Johor Bahru, Malaysia
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Skills
Work Experience
Sales Assistant
Caring PharmacyBukit indah, Johor Bahru
Nov 2022 — Present
  • Greet customers and offer assistance
  • Recommend products or merchandise to help customers
  • Inform customers about sales, promotions and policies
  • Demonstrate how products work
  • Take payments for purchases and package purchases
  • Stock merchandise and create displays
  • Take inventory and monitor sales floor
Barista
Zuspresso (M) SDN BHDEco Botanic, Iskandar Puteri
Mar 2022 — Nov 2022
  • Greet customers as they enter
  • Help customers navigate apps
  • Take orders while paying attention to details
  • Prepare beverages following SOP
  • Serve beverages and prepared food and pastries
  • Keep the bar area clean
  • Check filter brewing equipment operates properly and report any maintenance needs
  • Communicate customer feedback to managers and recommend new menu
Skills
Fast LearnerAdaptabilityAbility to Work Under PressureAbility to Work in a TeamCommunication SkillsCustomer Service
Education
Diploma in Business Management
Kolej Teknologi Antarabangsa Cybernetic (KTAC)
Sep 2021 — Aug 2022
SPM
SMK Usman Awang
Nov 2019 — Dec 2019