{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Hassan Shaban",
    "label": "GPS Tracking & Fleet  Monitoring",
    "image": "https://freecv.org/i/avatars/2acdb5c7-9531-4df6-bb1c-06e8f715b1f1/avatar.webp?t=1780922866065",
    "summary": "GPS Tracking & Fleet Monitoring Specialist experienced in tracking, monitoring, and coordinating daily fleet activities to ensure safe, efficient, and timely transportation operations. Also served as a Fleet Administrative Specialist with expertise in managing vehicle records, maintenance coordination, and regulatory compliance. Skilled in coordinating transportation activities and managing field data, with over 7 years of extensive experience in customer service, handling technical and administrative complaints, resolving and minimizing issues through effective coordination, and improving key service metrics.",
    "location": "Cairo, Egypt",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "hassan-shaban-b2b0a1260",
        "url": "https://linkedin.com/in/hassan-shaban-b2b0a1260"
      }
    ]
  },
  "work": [
    {
      "company": "Projects Pioneers Contracting Co.",
      "position": "GPS Tracking & Fleet  Monitoring",
      "startDate": "2026-01",
      "current": true,
      "highlights": [
        "Monitor fleet movements and vehicle activity through GPS and fleet management systems.",
        "Track vehicle utilization, routes, fuel consumption, and operational performance.",
        "Identify and report operational delays, route deviations, breakdowns, or safety concerns.",
        "Maintain accurate records of fleet operations, incidents, maintenance schedules, and driver activities.",
        "Ensure compliance with transportation laws, company procedures, and safety standards.",
        "Communicate with maintenance teams regarding vehicle service requirements and breakdown support.",
        "Support emergency response and incident management when required.",
        "Monitor driver behavior and adherence to operational KPIs and safety regulations.",
        "Assist in optimizing routes and improving fleet efficiency.",
        "Coordinate with internal departments to support smooth operational workflows."
      ]
    },
    {
      "company": "Telecom Egypt",
      "position": "Fleet Administration Specialist",
      "startDate": "2024-01",
      "endDate": "2025-12",
      "highlights": [
        "Schedule and coordinate maintenance to minimize downtime.",
        "Track vehicles in real time using GPS technology, ensuring driver adherence to company policies and safety standards.",
        "Utilize fleet management software to track vehicle performance, analyze trends, and deliver detailed reports with actionable insights to senior management.",
        "Review and approve employee transfer settlements",
        "Monitor fuel consumption and analyze usage patterns to identify inefficiencies and implement cost-saving measures."
      ]
    },
    {
      "company": "Telecom Egypt",
      "position": "Complaint Specialist",
      "startDate": "2018-01",
      "endDate": "2023-12",
      "highlights": [
        "Resolved 500+ complex technical and administrative complaints monthly, consistently meeting or exceeding service standards.",
        "Reduced customer escalations by 40% through the strategic implementation of proactive solutions.",
        "Mentored and trained new customer service agents, accelerating their onboarding process and team productivity."
      ]
    },
    {
      "company": "Telecom Egypt",
      "position": "Customer Service Representative",
      "startDate": "2017-01",
      "endDate": "2107-12",
      "highlights": [
        "Resolved over 150+ customer inquiries daily, achieving a 95% satisfaction rate through effective communication and advanced problem-solving skills."
      ]
    }
  ],
  "education": [
    {
      "institution": "Faculty of Arts, Menoufia University",
      "degree": "Bachelor of Arts (B.A.) in Oriental Languages",
      "field": "Oriental Languages",
      "startDate": "2011",
      "endDate": "2015"
    }
  ],
  "skills": [
    "Fleet Management Software",
    "GPS Systems",
    "Data Analysis & Reporting",
    "Telecom Troubleshooting",
    "Adaptability",
    "Empathy",
    "Problem-Solving",
    "Multitasking",
    "Taking Responsibility",
    "Communication",
    "Active Listening Techniques",
    "ERP"
  ],
  "languages": [
    {
      "language": "Arabic",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Advanced"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "GPS Tracking & Fleet  Monitoring",
      "Projects Pioneers Contracting Co.",
      "Fleet Administration Specialist",
      "Telecom Egypt",
      "Complaint Specialist",
      "Customer Service Representative",
      "Fleet Management Software",
      "GPS Systems",
      "Data Analysis & Reporting",
      "Telecom Troubleshooting",
      "Adaptability",
      "Empathy",
      "Problem-Solving",
      "Multitasking",
      "Taking Responsibility",
      "Communication",
      "Active Listening Techniques",
      "ERP",
      "Oriental Languages",
      "Arabic",
      "English"
    ],
    "yearsOfExperience": 1,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "meta": {
    "version": "1.2.1",
    "canonical": "https://livelink.cv/hassan-shaban/cv.json",
    "lastModified": "2026-06-08T12:47:44.942Z",
    "generator": "FreeCV.org"
  }
}