Hassan Shaban
GPS Tracking & Fleet Monitoring
GPS Tracking & Fleet Monitoring Specialist experienced in tracking, monitoring, and coordinating daily fleet activities to ensure safe, efficient, and timely transportation operations. Also served as a Fleet Administrative Specialist with expertise in managing vehicle records, maintenance coordination, and regulatory compliance. Skilled in coordinating transportation activities and managing field data, with over 7 years of extensive experience in customer service, handling technical and administrative complaints, resolving and minimizing issues through effective coordination, and improving key service metrics.
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Year experience
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Languages
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Skills
Work Experience
GPS Tracking & Fleet Monitoring
Projects Pioneers Contracting Co.
Jan 2026 — PresentCurrent
- Monitor fleet movements and vehicle activity through GPS and fleet management systems.
- Track vehicle utilization, routes, fuel consumption, and operational performance.
- Identify and report operational delays, route deviations, breakdowns, or safety concerns.
- Maintain accurate records of fleet operations, incidents, maintenance schedules, and driver activities.
- Ensure compliance with transportation laws, company procedures, and safety standards.
- Communicate with maintenance teams regarding vehicle service requirements and breakdown support.
- Support emergency response and incident management when required.
- Monitor driver behavior and adherence to operational KPIs and safety regulations.
- Assist in optimizing routes and improving fleet efficiency.
- Coordinate with internal departments to support smooth operational workflows.
Fleet Administration Specialist
Telecom Egypt
Jan 2024 — Dec 2025
- Schedule and coordinate maintenance to minimize downtime.
- Track vehicles in real time using GPS technology, ensuring driver adherence to company policies and safety standards.
- Utilize fleet management software to track vehicle performance, analyze trends, and deliver detailed reports with actionable insights to senior management.
- Review and approve employee transfer settlements
- Monitor fuel consumption and analyze usage patterns to identify inefficiencies and implement cost-saving measures.
Complaint Specialist
Telecom Egypt
Jan 2018 — Dec 2023
- Resolved 500+ complex technical and administrative complaints monthly, consistently meeting or exceeding service standards.
- Reduced customer escalations by 40% through the strategic implementation of proactive solutions.
- Mentored and trained new customer service agents, accelerating their onboarding process and team productivity.
Customer Service Representative
Telecom Egypt
Jan 2017 — Dec 2107
- Resolved over 150+ customer inquiries daily, achieving a 95% satisfaction rate through effective communication and advanced problem-solving skills.
Skills
Fleet Management SoftwareGPS SystemsData Analysis & ReportingTelecom TroubleshootingAdaptabilityEmpathyProblem-SolvingMultitaskingTaking ResponsibilityCommunicationActive Listening TechniquesERP
Education
Bachelor of Arts (B.A.) in Oriental Languages, Oriental Languages
Faculty of Arts, Menoufia University
Languages
Arabic
Native
English
Advanced