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    "name": "Harshal Patil",
    "label": "Sr. Business Analyst (Experience: 6+ Years)",
    "email": "patilharshal2929@gmail.com",
    "phone": "+91 9033446179",
    "summary": "Specialist Business Analyst with 6+ years of experience across digital transformation, product development, automotive, consumer, e-commerce, and connected mobility domains. Skilled in business analysis, product discovery, requirements engineering, stakeholder management, solution definition, process improvement, and Agile delivery. Strong track record of bridging business and technology teams, translating complex business needs into clear, customer-centric digital solutions and driving initiatives from discovery to delivery.",
    "location": "Pune, Maharashtra",
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        "network": "LinkedIn",
        "username": "harshalpatil2929",
        "url": "https://linkedin.com/in/harshalpatil2929"
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  "work": [
    {
      "company": "LTM (Formerly known as LTIMindtree)",
      "position": "Specialist - Business Analyst",
      "location": "Pune",
      "startDate": "2026-05",
      "current": true,
      "highlights": [
        "Delivered 160+ user stories and managed 100+ enhancement releases for the SK-II global digital platform across 12 markets, ensuring timely delivery of business and customer-facing website enhancements.",
        "Successfully supported 3 major global campaigns, coordinating requirements across multiple stakeholders and ensuring end-to-end delivery of campaign-related digital changes.",
        "Served as the primary BA for a 15-member cross-functional team, independently managing requirements from diverse stakeholders using Azure DevOps (ADO) for backlog and project management."
      ]
    },
    {
      "company": "Tata Consultancy Services",
      "position": "Sr. Business Analyst",
      "location": "Ahmedabad",
      "startDate": "2020-09",
      "endDate": "2026-05",
      "highlights": [
        "Owned 12+ high-impact epics across Tata Motors Passenger Vehicle and Electric Vehicle mobile applications, driving initiatives from business problem discovery through production delivery.",
        "Supported digital platforms serving 1M+ users across PV and EV ecosystems, delivering connected-vehicle capabilities including Remote Commands, Digital Key, Vehicle Health Monitoring, Navigation, Service Booking, and EV Charging.",
        "Led cross-functional delivery across 8+ teams spanning UX, Android, iOS, Backend, QA, Analytics, Integrations, and vendors, while improving release readiness through structured UAT and post-production support."
      ]
    }
  ],
  "education": [
    {
      "institution": "CMS - DDU",
      "degree": "Master of Business Administration",
      "startDate": "2018-06",
      "endDate": "2020-06",
      "score": "8.13 CGPA"
    }
  ],
  "skills": [
    "Business Process Modeling",
    "Requirement Elicitation",
    "UAT Coordination",
    "Gap Analysis",
    "Stakeholder Management",
    "Agile / Scrum",
    "Advanced Excel",
    "App Deployment & Release",
    "Confluence",
    "Data Analysis & Visualization",
    "Figma",
    "Jira",
    "Microsoft Suite",
    "Microsoft Visio",
    "Requirement Gathering & Prioritization",
    "Team Leadership & Training",
    "User Stories, Epics & Acceptance Criteria",
    "Advanced Excel ( Pivot Charts)",
    "Management",
    "KPI Tracking & Reporting",
    "Presentation Skills",
    "Customer Journey Mapping",
    "Change Management",
    "Process Improvement"
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    {
      "name": "P&G SK-II Global Digital Experience Platform (Procter & Gamble - Japan)",
      "description": "Supporting P&G’s SK-II digital platform across 12 global markets as the primary BA, managing stakeholder requirements across campaigns, product placement, registration, appointment booking, and customer website journeys within a 15-member cross-functional team.",
      "keywords": [
        "Azure DevOps"
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      "startDate": "2026-05"
    },
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      "name": "Sr. Business Analyst - Digital CX Transformation (Tata Motors Limited - INDIA)",
      "description": "Owned 12+ high-impact epics across Passenger Vehicle (PV) and Electric Vehicle (EV) mobile applications serving 1M+ users, acting as the single point of ownership from business problem discovery through requirement elicitation and production delivery. ",
      "highlights": [
        "Delivered connected car and mobility services including remote commands, vehicle health monitoring, digital key, navigation, service booking, roadside assistance, infotainment, safety & security, driving analytics, and EV charging journeys. ",
        "Drove cross-functional delivery across 8+ teams to ensure predictable, on-time releases."
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        "Figma",
        "Microsoft Office 365",
        "Vision",
        "Kotlin",
        "Swift"
      ],
      "startDate": "2021-12",
      "endDate": "2026-05"
    },
    {
      "name": "MarTech SME – Digital Marketing & Commerce Enhancement (Sainsburry - UK)",
      "description": "Led customer acquisition, personalization, loyalty, and e-commerce solutioning, translating marketing and CRM needs into Adobe Experience Cloud–based digital platforms. Conducted user research and competitive benchmarking to guide product and CX decisions.",
      "keywords": [
        "Adobe Experience Cloud"
      ],
      "startDate": "2021-10",
      "endDate": "2021-12"
    },
    {
      "name": "Business Analyst – E-Commerce Roadmap & Digital Platform Strategy (Banner Solutions - USA)",
      "description": "Owned 5 high-impact epics and 300+ user stories, supported by detailed BRD/FRD documentation and functional specifications for B2B & B2C digital commerce platforms.",
      "highlights": [
        "Led capability gap analysis and customer journey design to improve conversion, engagement, and fulfillment efficiency.",
        "Built the future-state digital commerce roadmap by aligning sales, marketing, operations, and IT with platform and scalability decisions."
      ],
      "keywords": [
        "B2B & B2C digital commerce platforms"
      ],
      "startDate": "2021-03",
      "endDate": "2021-10"
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  ],
  "certificates": [
    {
      "name": "Adobe Professional - AEM Sites Business Practitioner",
      "issuer": "Adobe"
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    {
      "name": "Databricks Certified Data Analyst Associate",
      "issuer": "Databricks"
    },
    {
      "name": "Career Essential in Business Analyst",
      "issuer": "Microsoft and LinkedIn"
    }
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  "awards": [
    {
      "title": "Outstanding Contribution Award",
      "awarder": "Tata Motors Limited"
    },
    {
      "title": "Service Commitment Award",
      "awarder": "Tata Consultancy Services"
    },
    {
      "title": "Secretary and Treasurer",
      "awarder": "International Toastmaster Club"
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