{
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  "basics": {
    "name": "HARSH GUPTA",
    "label": "Technology Analyst",
    "summary": "IT professional with 5+ years of experience in production support, incident investigation, technical troubleshooting, and enterprise application operations. Experienced in analyzing issues, reviewing technical information, documenting findings, and coordinating resolution with cross-functional teams. Seeking to apply this experience to data breach analysis, privacy incident response, and incident management work.",
    "location": "Mohali, India"
  },
  "work": [
    {
      "company": "INFOSYS",
      "position": "Technology Analyst",
      "location": "Mohali, India",
      "startDate": "2021-01",
      "endDate": "2026-06",
      "highlights": [
        "Supported production incident management and issue resolution for enterprise applications and integration services, coordinating with application, infrastructure, and vendor teams",
        "Performed incident analysis and root-cause investigation by reviewing system logs, error messages, transaction details, connectivity issues, and downstream responses",
        "Managed critical, high, medium, and low-priority incidents, problem tickets, and change requests while supporting SLA requirements",
        "Reviewed technical information, logs, and transaction details to identify issues, document findings, and support resolution",
        "Conducted environment health checks and monitoring to identify processing failures, abnormal behavior, and potential operational issues",
        "Collaborated with cross-functional and vendor teams to collect technical information, communicate findings, coordinate remediation, and restore services",
        "Used Microsoft Excel to maintain incident trackers, organize operational information, monitor issue status, and support weekly status reporting",
        "Prepared operational and status reports covering incidents, problems, changes, environment health, outstanding issues, and action items"
      ]
    }
  ],
  "education": [
    {
      "institution": "BHARATI VIDYAPEETH DEEMED UNIVERSITY",
      "degree": "Bachelor of Technology",
      "field": "Electronics & Telecommunication Engineering",
      "startDate": "2016-07",
      "endDate": "2020-10"
    }
  ],
  "skills": [
    "PII",
    "PHI",
    "HIPAA",
    "FERPA",
    "Microsoft Excel",
    "Microsoft PowerPoint",
    "Microsoft Word",
    "Technical Documentation",
    "Data Breach Analysis",
    "Evidence Review",
    "Issue Classification",
    "Microsoft Outlook",
    "Sensitive Data Identification"
  ],
  "x-customSections": [
    {
      "name": "Data Breach & Privacy Knowledge",
      "items": [
        {
          "name": "Data Breach & Privacy Knowledge",
          "summary": "Identified and classified common sensitive information including PII, PHI, financial information, government IDs, medical information, insurance identifiers, and authentication data. Developed foundational knowledge of HIPAA, FERPA their relevance to privacy incidents and breach-notification assessments. Practiced reviewing potentially exposed information based on data type, sensitivity, and potential impact"
        }
      ]
    }
  ],
  "availability": {
    "status": "open"
  },
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    "keywords": [
      "PII",
      "PHI",
      "HIPAA",
      "FERPA",
      "Microsoft Excel",
      "Microsoft PowerPoint",
      "Microsoft Word",
      "Technical Documentation",
      "Data Breach Analysis",
      "Evidence Review",
      "Issue Classification",
      "Microsoft Outlook",
      "Sensitive Data Identification",
      "Technology Analyst",
      "INFOSYS",
      "Data Breach & Privacy Knowledge",
      "Electronics & Telecommunication Engineering"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
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    "primary": "en"
  },
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    "lastModified": "2026-10-06T17:28:19.320Z",
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}