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  "basics": {
    "name": "Hannah Mwangi",
    "label": "AI Trainer",
    "summary": "AI Trainer with a strong background in customer service and CRM management. Successfully streamlined workflows and improved client retention while contributing to AI training projects through social media annotation and content moderation. Looking to elevate projects that blend customer service with AI training.",
    "location": "Nairobi, Kenya"
  },
  "work": [
    {
      "company": "Freelance",
      "position": "AI Trainer",
      "location": "Remote",
      "startDate": "2025-02",
      "endDate": "2026-03",
      "highlights": [
        "Annotated social media content to enhance AI model training, improving contextual accuracy by 30%",
        "Moderated online interactions to ensure compliance with content guidelines, contributing to a 25% increase in user trust",
        "Provided structured feedback on content evaluation, streamlining workflows for international teams by 40%",
        "Delivered empathetic, proactive customer support across email, chat, and phone, increasing customer satisfaction ratings by 15%"
      ]
    }
  ],
  "education": [
    {
      "institution": "HubSpot",
      "degree": "Certification",
      "field": "Customer Relationship Management",
      "startDate": "2022",
      "endDate": "2022"
    },
    {
      "institution": "Coursera",
      "degree": "Certification",
      "field": "Customer Service",
      "startDate": "2022",
      "endDate": "2022"
    }
  ],
  "skills": [
    "AI Training & Annotation",
    "CRM Management",
    "Customer Service Support",
    "Workflow Automation & Process Improvement",
    "Remote Collaboration",
    "Technical Troubleshooting",
    "Empathetic Client Communication",
    "Content Evaluation"
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    "status": "open",
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
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