Hannah Mwangi

AI Trainer

AI Trainer with a strong background in customer service and CRM management. Successfully streamlined workflows and improved client retention while contributing to AI training projects through social media annotation and content moderation. Looking to elevate projects that blend customer service with AI training.

Nairobi, Kenya
0
Skills
Work Experience
AI Trainer
Freelance
Feb 2025 — Mar 2026Remote
  • Annotated social media content to enhance AI model training, improving contextual accuracy by 30%
  • Moderated online interactions to ensure compliance with content guidelines, contributing to a 25% increase in user trust
  • Provided structured feedback on content evaluation, streamlining workflows for international teams by 40%
  • Delivered empathetic, proactive customer support across email, chat, and phone, increasing customer satisfaction ratings by 15%
Skills
AI Training & AnnotationCRM ManagementCustomer Service SupportWorkflow Automation & Process ImprovementRemote CollaborationTechnical TroubleshootingEmpathetic Client CommunicationContent Evaluation
Education
Certification, Customer Relationship Management
HubSpot
2022 — 2022
Certification, Customer Service
Coursera
2022 — 2022
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