{
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  "basics": {
    "name": "Hannah Marie Clarabal",
    "label": "Customer Experience Executive",
    "summary": "Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.",
    "location": "Rodriguez Rizal"
  },
  "work": [
    {
      "company": "Probe Group Philippines Inc",
      "position": "Customer Experience Executive",
      "location": "Eastwood Libis Quezon City",
      "startDate": "2025-09",
      "endDate": "2025-11",
      "highlights": [
        "Guided customers in product selections, ordering, billing, returns and technical support",
        "Resolved customer inquiries and issues promptly to improve satisfaction",
        "Managed customer accounts and updated information accurately",
        "Collaborated with team to enhance service quality and processes"
      ]
    },
    {
      "company": "Foundever Philippines Corporation",
      "position": "Customer Service Representative",
      "location": "OJV Pasig City",
      "startDate": "2024-09",
      "endDate": "2025-04",
      "highlights": [
        "Oversaw international hotel reservation calls, facilitating guest bookings",
        "Provided comprehensive information on hotel location, room availability, pricing, amenities, and policies to facilitate informed guest decisions",
        "Supported guest with reservation modifications and cancellations, enhancing satisfaction and loyalty",
        "Resolved guest reservation issues though effective communication and problem solving"
      ]
    },
    {
      "company": "Concentrix CVG Philippines, Inc",
      "position": "Technical Support Representative",
      "location": "UP Ayala Technohub Quezon City",
      "startDate": "2024-02",
      "endDate": "2024-04",
      "highlights": [
        "Assisted customers with troubleshooting hardware and software issues",
        "Supported customers with online billing, access and account issues"
      ]
    },
    {
      "company": "PHIVERS HOA INC",
      "position": "Office Staff",
      "location": "Rodriguez Rizal",
      "startDate": "2015-08",
      "endDate": "2019-12",
      "highlights": [
        "Maintained filing systems for easy access to HOA documents and records",
        "Performed light bookkeeping tasks such as coding invoices and processing monthly due payments",
        "Maintained confidentiality of sensitive information and documents"
      ]
    }
  ],
  "education": [
    {
      "institution": "Holy Cross High School Phillips Bukidnon",
      "degree": "Secondary Education",
      "startDate": "1997-03"
    }
  ],
  "skills": [
    "Customer Service",
    "Technical Support",
    "Communication",
    "Time Management",
    "Team Collaboration",
    "Problem Solving",
    "Account Management",
    "Booking Coordination",
    "Communication skills",
    "Computer literacy",
    "Leadership",
    "Merchandise",
    "Up selling"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
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      "Probe Group Philippines Inc",
      "Customer Service Representative",
      "Foundever Philippines Corporation",
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      "Concentrix CVG Philippines, Inc",
      "Office Staff",
      "PHIVERS HOA INC",
      "Customer Service",
      "Technical Support",
      "Communication",
      "Time Management",
      "Team Collaboration",
      "Problem Solving",
      "Account Management",
      "Booking Coordination",
      "Communication skills",
      "Computer literacy",
      "Leadership",
      "Merchandise",
      "Up selling",
      "English"
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "lastModified": "2026-10-13T12:33:53.927Z",
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}