Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Rodriguez Rizal
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Language
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Skills
Work Experience
Customer Experience Executive
Probe Group Philippines IncEastwood Libis Quezon City
Sep 2025 — Nov 2025
Guided customers in product selections, ordering, billing, returns and technical support
Resolved customer inquiries and issues promptly to improve satisfaction
Managed customer accounts and updated information accurately
Collaborated with team to enhance service quality and processes
Customer Service Representative
Foundever Philippines CorporationOJV Pasig City
Sep 2024 — Apr 2025
Oversaw international hotel reservation calls, facilitating guest bookings
Provided comprehensive information on hotel location, room availability, pricing, amenities, and policies to facilitate informed guest decisions
Supported guest with reservation modifications and cancellations, enhancing satisfaction and loyalty
Resolved guest reservation issues though effective communication and problem solving
Technical Support Representative
Concentrix CVG Philippines, IncUP Ayala Technohub Quezon City
Feb 2024 — Apr 2024
Assisted customers with troubleshooting hardware and software issues
Supported customers with online billing, access and account issues
Office Staff
PHIVERS HOA INCRodriguez Rizal
Aug 2015 — Dec 2019
Maintained filing systems for easy access to HOA documents and records
Performed light bookkeeping tasks such as coding invoices and processing monthly due payments
Maintained confidentiality of sensitive information and documents