Expert in administration and operations management, specializing in insurance approvals, claims processing, and client communication. Proven track record in enhancing customer service, managing billing documentation, and executing efficient data entry. Skilled in payroll processing, financial record-keeping, and coordinating daily office activities. Adept at streamlining workflows and maintaining operational efficiency with strong organizational and problem-solving skills.
Oman, Muscat
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Year experience
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Languages
Work Experience
Sales, Administration & Accounts
Desert Rose Camp
Jun 2026 — PresentCurrentMuscat
Managed sales inquiries and conducted follow-ups with prospective and existing clients
Maintained professional client communication to ensure high levels of customer satisfaction
Handled bookings, prepared contracts, and processed invoicing
Maintained accurate customer records and ensured proper data entry
Coordinated with team members to support smooth daily operations
Performed accounting tasks including vendor payments and staff salary processing (payroll)
Managed daily cash collections and tracked incoming payments
Assisted with basic financial record-keeping and reporting
INSURANCE CORDINATOR
APOLLO HOSPITAL
07/2020 — Jun 2024Muscat
Expertly managed INSURANCE APPROVALS, ensuring timely and accurate authorization for client services in TAT.
Well knowledge about Insurance Approvals OP, IP, Pharmacy, Maternity and Dental.
Communicated with insurance companies to verify coverage, obtain authorizations, and resolve claim issues.
Assisted clients with understanding their insurance benefits and coverage limitations.
Diligently maintained comprehensive DOCUMENTATION to support claim validity and facilitate audits.
Efficiently coordinated CLAIM SUBMISSION TO INSURANCE companies, optimizing reimbursement processes.
Claim submission, batch creation, correction, and validation.
Monitoring the claims to be submitted within stipulated period.
Coordinated with healthcare providers to obtain necessary documentation for claim submission.
Empanelment and Pricing with insurance companies.
Prepared insurance claim forms and associated correspondences.
Interaction with patient and clinician on explaining the billing cycle.
INSURANCE
ABEER HOSPITAL
02/2018 — 06/2020Muscat
Managed daily office operations with efficiency and attention to detail.
Streamlined approval processes to enhance workflow and client satisfaction.
Expertly handled claim submissions, ensuring accuracy and timely responses.
Skilled in claim resubmission, adept at resolving discrepancies and expediting approvals.
FRONT OFFICE - RECEPTION
AMAR DARWISH TRADING
01/2016 — Feb 2018Muscat
Data entry and management.
Skilled in composing professional emails.
Expertise in generating client quotations and processing invoices.
Adept at managing and responding to customer inquiries via phone.