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    "name": "Hamza Shakeel",
    "label": "Technical Support & Hosting Operations Specialist",
    "summary": "Technical Support & Hosting Operations Specialist with 5+ years of experience in web hosting support, technical troubleshooting, server operations, and customer service within fast-paced IT environments. Skilled in cPanel, WHM, WHMCS, Plesk, DNS management, SSL configuration, hosting migrations, and website troubleshooting. Seeking a Technical Support Engineer role to apply my strong problem-solving skills and technical expertise.",
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        "username": "Hamza-Shakeel-PK",
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        "username": "hamzashakeel786",
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  "work": [
    {
      "company": "HosterPK – IT & Hosting Company",
      "position": "Sales Support Representative",
      "location": "Pakistan",
      "startDate": "2018-01",
      "endDate": "2020-07",
      "highlights": [
        "Assisted customers with hosting plans, domain registration services, and technical pre-sales inquiries",
        "Handled live chat and ticket-based customer support operations",
        "Coordinated with internal departments to ensure smooth customer onboarding and issue handling",
        "Supported client communication, service guidance, and account management activities"
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    {
      "company": "Pakistan Telecommunication Company Limited (PTCL)",
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        "Provided technical support for broadband, fiber, and telecom services while resolving customer connectivity issues",
        "Diagnosed network performance problems, internet outages, and line faults for residential and business customers",
        "Assisted in fiber and copper internet installation, activation, and field support operations",
        "Coordinated with technical departments to ensure timely escalation and issue resolution",
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        "Provide technical support for hosting services via live chat, support tickets, phone, and email communication channels",
        "Troubleshoot issues related to cPanel, WHM, DNS records, nameservers, SSL certificates, email delivery, and hosting account configurations",
        "Handle website migrations, hosting transfers, backup restoration, and server-related troubleshooting with minimal downtime",
        "Assist customers with WordPress troubleshooting, website accessibility, database connectivity, and hosting deployment issues",
        "Manage WHMCS billing operations, invoice processing, hosting provisioning, and account-related support",
        "Support domain management, DNS propagation troubleshooting, and email relay issue resolution for business clients",
        "Collaborate with technical teams on server monitoring, issue escalation, and operational support activities",
        "Train junior staff on ticket handling procedures, hosting operations, and professional client communication standards"
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      "institution": "University of the Punjab",
      "degree": "Bachelor of Commerce",
      "field": "Commerce",
      "startDate": "2021",
      "endDate": "2023"
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      "institution": "Rawalpindi College of Commerce & Science",
      "degree": "Intermediate in Commerce",
      "field": "Commerce",
      "startDate": "2018",
      "endDate": "2020"
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      "institution": "Ozone School System",
      "degree": "Matriculation",
      "startDate": "2016",
      "endDate": "2018"
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