Hamza Shakeel

Technical Support & Hosting Operations Specialist

Technical Support & Hosting Operations Specialist with 5+ years of experience in web hosting support, technical troubleshooting, server operations, and customer service within fast-paced IT environments. Skilled in cPanel, WHM, WHMCS, Plesk, DNS management, SSL configuration, hosting migrations, and website troubleshooting. Seeking a Technical Support Engineer role to apply my strong problem-solving skills and technical expertise.

[email protected] +92 311 5656927 Rawalpindi, Punjab, Pakistan
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Work Experience
Sales Support Representative
HosterPK – IT & Hosting Company
Jan 2018 — Jul 2020Pakistan
  • Assisted customers with hosting plans, domain registration services, and technical pre-sales inquiries
  • Handled live chat and ticket-based customer support operations
  • Coordinated with internal departments to ensure smooth customer onboarding and issue handling
  • Supported client communication, service guidance, and account management activities
Sales & Technical Support Officer
Pakistan Telecommunication Company Limited (PTCL)
Jul 2021 — Jul 2023Pakistan
  • Provided technical support for broadband, fiber, and telecom services while resolving customer connectivity issues
  • Diagnosed network performance problems, internet outages, and line faults for residential and business customers
  • Assisted in fiber and copper internet installation, activation, and field support operations
  • Coordinated with technical departments to ensure timely escalation and issue resolution
  • Supported sales and customer retention activities through service recommendations and package upgrades
Technical Support Officer
HPK Pvt Ltd – Web Hosting Company
Jul 2023 — PresentCurrentRawalpindi, Pakistan
  • Provide technical support for hosting services via live chat, support tickets, phone, and email communication channels
  • Troubleshoot issues related to cPanel, WHM, DNS records, nameservers, SSL certificates, email delivery, and hosting account configurations
  • Handle website migrations, hosting transfers, backup restoration, and server-related troubleshooting with minimal downtime
  • Assist customers with WordPress troubleshooting, website accessibility, database connectivity, and hosting deployment issues
  • Manage WHMCS billing operations, invoice processing, hosting provisioning, and account-related support
  • Support domain management, DNS propagation troubleshooting, and email relay issue resolution for business clients
  • Collaborate with technical teams on server monitoring, issue escalation, and operational support activities
  • Train junior staff on ticket handling procedures, hosting operations, and professional client communication standards
Skills
Technical SupportWeb Hosting SupportcPanelWHMCSCustomer ServiceWordPressDNS ManagementTroubleshootingServer OperationsClient CoordinationEmail SupportTechnical Troubleshooting
Education
Bachelor of Commerce, Commerce
University of the Punjab
2021 — 2023
Intermediate in Commerce, Commerce
Rawalpindi College of Commerce & Science
2018 — 2020
Matriculation
Ozone School System
2016 — 2018
Certificates
Self-taught in Advanced WordPress Development
Self-learned
Self-taught in Linux Server Administration
Self-learned
Self-taught in SEO & Digital Marketing
Self-learned
Self-taught in AI Productivity & Workflow Tools
Self-learned
Self-taught in Hosting Infrastructure & Technical Operations
Self-learned
Languages
Urdu
Native
Punjabi
Native
English
Professional
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