GURUPREETH A R

House keeping

Motivated hospitality professional with 3+ years of experience overseeing daily housekeeping operations and deep sanitation protocols. Skilled at training and developing personnel, resulting in a 25% improvement in team retention and consistently achieving 95%+ guest satisfaction scores.

[email protected] 9744288477 Ernakulam, India 683574
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Language
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Skills
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Certifications
Work Experience
Trainee
Marriot (Tribute Portfolio)
Jan 2021 — May 2021Kochi, India
  • Maintained organised and updated file systems for easy staff use
  • Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations
  • Registered information on database to preserve accurate details
  • Entered and verified computer data to create reliable records
SHouse keeping supervisor
Hotel Dewland
Jun 2021 — Jun 2022Ernakulam, India
  • Oversaw daily operations, ensuring compliance with health and safety regulations
House keeping supervisor
Rajagiri Hospital
Feb 2022 — Jan 2023Kochi, India
  • Gave clear staff instruction to achieve production output
  • Resolve Complaints: Investigate and resolve guest issues or complaints regarding housekeeping services promptly.Special Requests: Accommodate guest preferences and special instructions (e.g., extra towels, early room turnaround
House keeping Supervisor
Crown Hotel
Apr 2023 — oct 2024Staffordshire, United Kingdom
  • Team Motivation: Ability to inspire staff and foster a positive, productive work culture despite physically demanding routines.Task Delegation: Efficiently assigning room sections, public areas, and deep-cleaning duties based on staff capacity.Conflict Resolution: Managing interpersonal issues within the team and addressing performance feedback in a constructive manner.Training and Coaching: Instructing new hires on company policies, strict safety protocols, and proper cleaning techniques
  • House keeping manger
  • Crown Hotel Staffordshire . United Kingdom Nov 2024- june 2026
  • A Housekeeping Manager is responsible for ensuring cleanliness, hygiene, and proper maintenance of all rooms and public areas. They supervise housekeeping staff, assign daily tasks, inspect rooms for quality, manage cleaning supplies and inventory, train employees, handle guest requests and complaints, and ensure health and safety standards are followed. Their main goal is to provide a clean, safe, and comfortable environment for guests and staff.
Skills
Customer relationship managementTeam buildingInventory controlEmployee trainingMenu planningCompliance monitoringStaff schedulingCustomer feedback analysisFood safety proceduresOperational oversightStaff instructionAdministrative supportCustomer ServiceInventory control and record keepingStaff training and developmentOperations management
Education
Master of Science, Management
BPP UNIVERSITY
Mar 2023 — Nov 2024
Bachelor of Science, Hotel Management
Kerala University
Jan 2018 — May 2021
Certificate of Higher Education, Computer Science
St Thomas HSS
May 2016 — May 2018
Certifications
Master of Business Administration Msc Management
BPP UNIVERSITY , London
March 2023 - November 2024
Bachelor of Science BMS HOTEL MANAGEMENT
Kerala University , Thirvanathupuram
January 2018 - May 2021
Certificate of Higher Education Computer Science
St Thomas HSS , Ernakulam
May 2016 - May 2018
Languages
English
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