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  "basics": {
    "name": "GOKARNA BAHADUR PANDIT",
    "label": "IT Support Specialist",
    "summary": "Details-oriented and reliable IT Support Specialist with 2 years of experience troubleshooting hardware, software, and network issues in fast-paced environments. Skilled in diagnosing and resolving technical problems, managing help desk tickets, and providing timely, friendly support to end-users. Proficient in Windows and Mac OS, Active Directory, remote desktop tools, and basic networking (TCP/IP, DNS, DHCP). Known for clear communication, strong attention to detail, and a commitment to minimizing downtime and improving user satisfaction.",
    "location": "Janakpur , Nepal"
  },
  "work": [
    {
      "company": "NADEP Laghubitta Bittiya Sanstha Ltd",
      "position": "IT Department",
      "location": "Dhunibeshi-6, Dhakre",
      "startDate": "2025-02",
      "current": true,
      "highlights": [
        "Resolve 40+ IT support tickets daily across Windows, Mac, and Linux environments",
        "Manage Active Directory for 2,000+ users including group policies, permissions, and account provisioning",
        "Monitor network connectivity, internet, LAN/WAN, and branch communication systems.",
        "Support banking applications, MIS reports, CIB/NRB reporting systems, and related software.",
        "Coordinate with software vendors and service providers to resolve system errors and technical issues.",
        "Perform system updates, software installations, antivirus management, and security checks.",
        "Maintain IT assets, inventory records, and documentation.",
        "Provide remote and on-site technical support to branches.",
        "Assist with data backup, recovery, and basic cybersecurity activities.",
        "Prepare technical reports and communicate system issues to management.",
        "Follow IT security policies, procedures, and regulatory requirements."
      ]
    },
    {
      "company": "Deprosc Laghubitta Bittiya Sanstha Limited",
      "position": "Junior Assistant",
      "location": "Kalaiya, Bara",
      "startDate": "2023-05",
      "endDate": "2025-02",
      "highlights": [
        "Operate and update microfinance software/system for daily field transactions.",
        "Use mobile/tablet-based applications for field collection and member information updates.",
        "Report software errors, system issues, and data discrepancies to the IT/branch department.",
        "Coordinate with IT staff to resolve login, system access, data entry, and application-related issues.",
        "Perform basic troubleshooting of computers, printers, mobile devices, internet connectivity, and related equipment",
        "Follow data security, password protection, KYC, and confidentiality procedures.",
        "Assist in testing new system features and provide feedback to the IT/software team.",
        "Maintain proper digital records and ensure that field transactions are entered into the system on time.",
        "Coordinate with the branch and IT department during software upgrades, maintenance, and system changes."
      ]
    }
  ],
  "education": [
    {
      "institution": "KALINGA UNIVERSITY",
      "degree": "BACHELOR OF COMPUTER APPLICATION(BCA)",
      "field": "Information Technology",
      "startDate": "2018",
      "endDate": "2021",
      "score": "2.68"
    },
    {
      "institution": "HIGHER SECONDARY EDUCATION BOARD",
      "degree": "+2(HSEB)",
      "field": "SCIENCE"
    },
    {
      "institution": "SCHOOL LEAVING CERTIFICATION",
      "degree": "SLC",
      "field": "ACCOUNT"
    }
  ],
  "skills": [
    "Technical Support",
    "Customer Service",
    "Troubleshooting",
    "Windows Operating System",
    "Network Configuration",
    "Help Desk Software",
    "Remote Support",
    "Active Directory",
    "Communication Skills",
    "Problem Solving",
    "Time Management"
  ],
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      "language": "English",
      "fluency": "Intermediate"
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      "language": "Nepali",
      "fluency": "Native"
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      "language": "Maithali",
      "fluency": "Native"
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      "language": "Bhojpuri",
      "fluency": "Intermediate"
    },
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      "language": "Hindi",
      "fluency": "Intermediate"
    }
  ],
  "certificates": [
    {
      "name": "CCNA (Cisco Certified Network Associate)",
      "issuer": "COMPUTER POINT NEPAL",
      "date": "2016-06"
    },
    {
      "name": "Junior Laravel Developer",
      "issuer": "AB Group Pvt Ltd.",
      "date": "2019-04"
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    "yearsOfExperience": 3,
    "seniority": "junior",
    "highestEducation": "Bachelor's"
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