GOKARNA BAHADUR PANDIT

IT Support Specialist

Details-oriented and reliable IT Support Specialist with 2 years of experience troubleshooting hardware, software, and network issues in fast-paced environments. Skilled in diagnosing and resolving technical problems, managing help desk tickets, and providing timely, friendly support to end-users. Proficient in Windows and Mac OS, Active Directory, remote desktop tools, and basic networking (TCP/IP, DNS, DHCP). Known for clear communication, strong attention to detail, and a commitment to minimizing downtime and improving user satisfaction.

Janakpur , Nepal
0+
Years experience
0
Languages
0
Skills
Work Experience
IT Department
NADEP Laghubitta Bittiya Sanstha Ltd
Feb 2025 — PresentCurrentDhunibeshi-6, Dhakre
  • Resolve 40+ IT support tickets daily across Windows, Mac, and Linux environments
  • Manage Active Directory for 2,000+ users including group policies, permissions, and account provisioning
  • Monitor network connectivity, internet, LAN/WAN, and branch communication systems.
  • Support banking applications, MIS reports, CIB/NRB reporting systems, and related software.
  • Coordinate with software vendors and service providers to resolve system errors and technical issues.
  • Perform system updates, software installations, antivirus management, and security checks.
  • Maintain IT assets, inventory records, and documentation.
  • Provide remote and on-site technical support to branches.
  • Assist with data backup, recovery, and basic cybersecurity activities.
  • Prepare technical reports and communicate system issues to management.
  • Follow IT security policies, procedures, and regulatory requirements.
Junior Assistant
Deprosc Laghubitta Bittiya Sanstha Limited
May 2023 — Feb 2025Kalaiya, Bara
  • Operate and update microfinance software/system for daily field transactions.
  • Use mobile/tablet-based applications for field collection and member information updates.
  • Report software errors, system issues, and data discrepancies to the IT/branch department.
  • Coordinate with IT staff to resolve login, system access, data entry, and application-related issues.
  • Perform basic troubleshooting of computers, printers, mobile devices, internet connectivity, and related equipment
  • Follow data security, password protection, KYC, and confidentiality procedures.
  • Assist in testing new system features and provide feedback to the IT/software team.
  • Maintain proper digital records and ensure that field transactions are entered into the system on time.
  • Coordinate with the branch and IT department during software upgrades, maintenance, and system changes.
Skills
Technical SupportCustomer ServiceTroubleshootingWindows Operating SystemNetwork ConfigurationHelp Desk SoftwareRemote SupportActive DirectoryCommunication SkillsProblem SolvingTime Management
Education
BACHELOR OF COMPUTER APPLICATION(BCA), Information Technology
KALINGA UNIVERSITY
2018 — 20212.68 / 4.0
+2(HSEB), SCIENCE
HIGHER SECONDARY EDUCATION BOARD
SLC, ACCOUNT
SCHOOL LEAVING CERTIFICATION
Certifications
CCNA (Cisco Certified Network Associate)
COMPUTER POINT NEPAL
2016-06
Junior Laravel Developer
AB Group Pvt Ltd.
2019-04
Languages
English
Intermediate
Nepali
Native
Maithali
Native
Bhojpuri
Intermediate
Hindi
Intermediate
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