Gökhan Berk ÖZ
Customer-focused professional with experience in retail and hospitality, delivering exceptional service in fast-paced environments. Complemented by aviation training in Cabin Crew Operations, Aviation English, Security Awareness, and Effective Communication, I am committed to delivering safe, professional, and memorable passenger experiences in an international airline environment.
0+
Years experience
0
Languages
0
Skills
Work Experience
Cashier
Zara (Inditex)
Jun 2025 — PresentCurrentAnkara, Turkey
- Delivered exceptional customer service while maintaining high service standards in a fast-paced retail environment.
- Resolved customer inquiries and concerns professionally, ensuring a positive shopping experience.
- Supported the onboarding and training of new team members as a Coach, promoting company standards and best practices.
- Collaborated effectively with team members to ensure smooth daily store operations.
Play Area Attendant
Joiland
Jul 2022 — Sep 2022Ankara, Turkey
- Ensured a safe and enjoyable environment for children and families.
- Assisted guests while maintaining excellent customer service standards.
Skills
Customer ServiceCommunication SkillsProblem SolvingTeamworkAdaptability
Education
Bachelor of Arts, German Language and Literature
Hacettepe University
Certifications
Cabin Crew Training
Turkish Aeronautical Association University
Aviation English
Turkish Aeronautical Association University
Security Awareness Training
Turkish Aeronautical Association University
Effective Communication & Public Speaking
Turkish Aeronautical Association University
Cabin Mock-up Procedures
Turkish Aeronautical Association University
Languages
English
B2
German
B1
Turkish
Native