{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Gift adebowale",
    "label": "Call Center Agent",
    "email": "adebowalegift33@gmail.com",
    "summary": "Experienced Call Center Agent with a strong track record in handling over 80+ inbound contacts daily across multichannel support platforms. Achieved a 94% CSAT and 85% first-contact resolution while effectively de-escalating billing and service complaints at Vodafone. Committed to enhancing customer satisfaction and retention through expert problem-solving and efficient complaint resolution. Known for adhering to compliance protocols with zero logged breaches in high-pressure environments.",
    "location": "lagos, nigeria"
  },
  "work": [
    {
      "company": "a",
      "position": "Call Center Agent",
      "location": "Lagos, nigeria",
      "startDate": "2024-03",
      "highlights": [
        "Handle 80+ inbound contacts a day across phone, chat, and email on a busy telecom support queue",
        "Held a 94% CSAT and 85% first-contact resolution across three years of monthly scorecards",
        "De-escalate billing and service complaints, retaining at-risk accounts through calm problem-solving",
        "Keep CRM records accurate and complete in Salesforce for every contact, cutting repeat calls",
        "Documented customer interactions, enhancing data accuracy by [X]% for better service delivery"
      ],
      "current": true
    }
  ],
  "education": [
    {
      "institution": "osun state university",
      "degree": "BSc anatomy",
      "field": "anatomy",
      "startDate": "2023",
      "current": true
    }
  ],
  "skills": [
    "Call Handling",
    "Multichannel Support",
    "Data Entry",
    "Basic Troubleshooting",
    "Complaint Resolution"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Salesforce Certified Service Cloud Consultant",
      "issuer": "Salesforce",
      "date": "2023"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Call Center Agent",
      "a",
      "anatomy",
      "Call Handling",
      "Multichannel Support",
      "Data Entry",
      "Basic Troubleshooting",
      "Complaint Resolution",
      "English",
      "Salesforce Certified Service Cloud Consultant"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "meta": {
    "version": "1.2.1",
    "canonical": "https://livelink.cv/gift-adebowale/cv.json",
    "lastModified": "2026-07-02T13:09:08.646Z",
    "generator": "FreeCV.org"
  }
}