Experienced and reliable professional with a strong background in management, administration, customer service, team leadership and financial control. I have experience working in busy customer-focused environments where organisation, accuracy and good communication are important. In my current role as a Cash Officer, I handle financial records, discrepancies and conduct thorough investigations involving missing funds, suspected theft and fraud. I bring a keen attention to detail and a commitment to following procedures in sensitive situations. I am looking to develop my career as a Deputy List Officer in the Ministry of Justice, where I can leverage my skills and experience to support the vital work of public service.
Experienced in supervising teams, allocating work, supporting colleagues and helping teams achieve targets.
Used to managing multiple responsibilities, staff schedules, reports, customer requirements and deadlines at the same time.
Confident communicating with customers, colleagues, managers, suppliers and other stakeholders, both verbally and in writing.
My current cash office role requires me to identify discrepancies, check information carefully and investigate issues involving money and financial records.
I take honesty and doing the right thing seriously. I am comfortable raising concerns when something does not appear correct and following matters through until the facts are established.
More than ten years of experience working directly with customers and dealing with enquiries, complaints and difficult situations professionally.
Comfortable using computer systems for administration, reporting, managing information, e-commerce and day-to-day business activities.
I have worked successfully in retail management, e-commerce and security/cash office environments and have consistently adapted to new responsibilities and working practices.