{
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  "basics": {
    "name": "Geraldine Generoso",
    "label": "Virtual Assistant",
    "summary": "Virtual Assistant with a strong background in customer service, recruitment, and online teaching. Known for exceptional communication and problem-solving skills, achieving a 95% customer satisfaction rate in recent roles. Seeking to leverage these skills to provide efficient administrative support and enhance client satisfaction. \n\nObjective: Dedicated and customer-focused professional with over 10 years of experience in customer service, technical support, virtual assistance, appointment setting, and online education. Seeking a position where I can leverage my communication, problem-solving, and organizational skills to deliver exceptional customer experiences, support business goals, and contribute to organizational success.",
    "location": "Baguio City, Benguet"
  },
  "work": [
    {
      "company": "GGP Contact Solutions",
      "position": "Call Center Agent/Appointment Setter",
      "startDate": "2010-02",
      "endDate": "2011-04",
      "highlights": [
        "Contacted recruits via calls from job posting sites",
        "Provided information about job offerings to potential candidates",
        "Scheduled appointments for orientations and followed up with recruits",
        "Achieved target goals of 25 calls per hour, 3 bookings, and 1 show-up."
      ]
    },
    {
      "company": "Mile-Hi Center (SEGUE)",
      "position": "Cashier/Sales Assistant",
      "startDate": "2011-05",
      "endDate": "2011-07",
      "highlights": [
        "Welcomed customers with a smile and provided assistance",
        "Delivered accurate information about merchandise to customers",
        "Handled cash transactions and provided exact change to customers",
        "Maintained store cleanliness and organized merchandise for display."
      ]
    },
    {
      "company": "Noble Trends Unbound Inc.",
      "position": "Recruiter / Appointment Setter",
      "startDate": "2012-10",
      "endDate": "2015-03",
      "highlights": [
        "Handled inbound and outbound calls for recruitment purposes",
        "Scheduled appointments for orientations and career briefings",
        "Screened resumes and contacted recruits whose applications were assigned to me",
        "Provided detailed information about available positions to recruits."
      ]
    },
    {
      "company": "ABC360",
      "position": "Online English Teacher",
      "startDate": "2015-04",
      "endDate": "2017-05",
      "highlights": [
        "Taught reading, writing, and speaking to non-native English speakers",
        "Focused on grammar, pronunciation, and conversational skills for diverse learners",
        "Worked with students of various ages, assisting their English capabilities",
        "Facilitated positive language learning experiences."
      ]
    },
    {
      "company": "ABC360 Philippines",
      "position": "Online English Teacher",
      "startDate": "2017-06",
      "endDate": "2018-06",
      "highlights": [
        "Educated non-native speakers in English reading, writing, and speaking",
        "Guided students through grammar, pronunciation, and conversation skills",
        "Engaged with learners ranging from young children to adults",
        "Facilitated improvements in all areas of English language proficiency."
      ]
    },
    {
      "company": "Acadsoc",
      "position": "Online English Teacher",
      "startDate": "2018-07",
      "endDate": "2018-10",
      "highlights": [
        "Taught non-native speakers to read, write, and speak English",
        "Helped students with grammar, pronunciation, and conversational skills",
        "Instructed young learners to adults of diverse backgrounds in English",
        "Improved students' reading, writing, and speaking skills."
      ]
    },
    {
      "company": "Rarejob Inc.",
      "position": "Online English Teacher",
      "startDate": "2018-11",
      "endDate": "2022-09",
      "highlights": [
        "Taught non-native speakers to read, write, and speak English",
        "Helped students improve their grammar, pronunciation, and conversational skills",
        "Provided instruction to diverse age groups from young learners to adults",
        "Enhanced students' overall reading, writing, and speaking abilities in English."
      ]
    },
    {
      "company": "Teleperformance Baguio",
      "position": "Support Management Expert",
      "startDate": "2023-05",
      "endDate": "2023-09",
      "highlights": [
        "Assisted customer service representatives with complex customer concerns that they couldn't resolve",
        "Provided additional troubleshooting steps with customers experiencing unresolved issues",
        "Created tickets for the Technical Department to review all related customer concerns",
        "Contacted Tier 2 and 3 support for agents and customers' technical issues."
      ]
    },
    {
      "company": "Teleperformance Baguio",
      "position": "Customer Service Representative",
      "startDate": "2022-09",
      "endDate": "2026-03",
      "highlights": [
        "Handled and meticulously responded to all customer inquiries via inbound calls and email, achieving a 95% customer satisfaction rate",
        "Provided exceptional customer service through active listening, resulting in a 20% increase in positive feedback",
        "Managed confidential customer information securely, maintaining compliance with privacy standards",
        "Resolved issues on the first call by proactively addressing customer needs, contributing to a 30% reduction in call escalations",
        "Communicated effectively with customers by tailoring the response to their specific concerns and needs."
      ]
    }
  ],
  "education": [
    {
      "institution": "Eulogio “Amang” Rodriguez Institute of Science and Technology",
      "degree": "Bachelor of Science",
      "field": "Hotel and Restaurant Management",
      "startDate": "2005",
      "endDate": "2006"
    },
    {
      "institution": "Baguio City National High School",
      "degree": "High School Diploma",
      "startDate": "2006",
      "endDate": "2007"
    },
    {
      "institution": "Bethel Knox School",
      "degree": "High School Diploma",
      "startDate": "2000",
      "endDate": "2001"
    }
  ],
  "skills": [
    "Customer Service",
    "Communication",
    "Problem-Solving",
    "Time Management",
    "Appointment Scheduling",
    "Recruitment",
    "Teaching English",
    "Active Listening",
    "Confidentiality",
    "Technical Support",
    "Sales Assistance",
    "Organizational Skills"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native"
    }
  ],
  "certificates": [
    {
      "name": "Finishing Course for Call Center Agents",
      "issuer": "Global Tech Institute Phil’s. Inc.",
      "date": "2012-08"
    },
    {
      "name": "Training in Japanese Language",
      "issuer": "Technical Education and Skills Development Authority",
      "date": "2009-09"
    }
  ],
  "references": [
    {
      "name": "Cheryll Tero",
      "title": "Customer Service Representative",
      "relationship": "Character Reference",
      "phone": "0938-327-1738"
    },
    {
      "name": "Evelyn Primo",
      "title": "Customer Service Representative",
      "relationship": "Character Reference",
      "phone": "0962-544-3013"
    }
  ],
  "referencesMode": "show",
  "availability": {
    "status": "open",
    "sponsorship": false
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      "Noble Trends Unbound Inc.",
      "Online English Teacher",
      "ABC360",
      "ABC360 Philippines",
      "Acadsoc",
      "Rarejob Inc.",
      "Support Management Expert",
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      "Organizational Skills",
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      "Finishing Course for Call Center Agents",
      "Training in Japanese Language",
      "Virtual Assistant"
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    "yearsOfExperience": 0,
    "seniority": "mid",
    "highestEducation": "Bachelor's"
  },
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