Geraldine Generoso
Virtual Assistant
Virtual Assistant with a strong background in customer service, recruitment, and online teaching. Known for exceptional communication and problem-solving skills, achieving a 95% customer satisfaction rate in recent roles. Seeking to leverage these skills to provide efficient administrative support and enhance client satisfaction. Objective: Dedicated and customer-focused professional with over 10 years of experience in customer service, technical support, virtual assistance, appointment setting, and online education. Seeking a position where I can leverage my communication, problem-solving, and organizational skills to deliver exceptional customer experiences, support business goals, and contribute to organizational success.
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Language
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Skills
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Certifications
Work Experience
Call Center Agent/Appointment Setter
GGP Contact Solutions
Feb 2010 — Apr 2011
- Contacted recruits via calls from job posting sites
- Provided information about job offerings to potential candidates
- Scheduled appointments for orientations and followed up with recruits
- Achieved target goals of 25 calls per hour, 3 bookings, and 1 show-up.
Cashier/Sales Assistant
Mile-Hi Center (SEGUE)
May 2011 — Jul 2011
- Welcomed customers with a smile and provided assistance
- Delivered accurate information about merchandise to customers
- Handled cash transactions and provided exact change to customers
- Maintained store cleanliness and organized merchandise for display.
Recruiter / Appointment Setter
Noble Trends Unbound Inc.
Oct 2012 — Mar 2015
- Handled inbound and outbound calls for recruitment purposes
- Scheduled appointments for orientations and career briefings
- Screened resumes and contacted recruits whose applications were assigned to me
- Provided detailed information about available positions to recruits.
Online English Teacher
ABC360
Apr 2015 — May 2017
- Taught reading, writing, and speaking to non-native English speakers
- Focused on grammar, pronunciation, and conversational skills for diverse learners
- Worked with students of various ages, assisting their English capabilities
- Facilitated positive language learning experiences.
Online English Teacher
ABC360 Philippines
Jun 2017 — Jun 2018
- Educated non-native speakers in English reading, writing, and speaking
- Guided students through grammar, pronunciation, and conversation skills
- Engaged with learners ranging from young children to adults
- Facilitated improvements in all areas of English language proficiency.
Online English Teacher
Acadsoc
Jul 2018 — Oct 2018
- Taught non-native speakers to read, write, and speak English
- Helped students with grammar, pronunciation, and conversational skills
- Instructed young learners to adults of diverse backgrounds in English
- Improved students' reading, writing, and speaking skills.
Online English Teacher
Rarejob Inc.
Nov 2018 — Sep 2022
- Taught non-native speakers to read, write, and speak English
- Helped students improve their grammar, pronunciation, and conversational skills
- Provided instruction to diverse age groups from young learners to adults
- Enhanced students' overall reading, writing, and speaking abilities in English.
Support Management Expert
Teleperformance Baguio
May 2023 — Sep 2023
- Assisted customer service representatives with complex customer concerns that they couldn't resolve
- Provided additional troubleshooting steps with customers experiencing unresolved issues
- Created tickets for the Technical Department to review all related customer concerns
- Contacted Tier 2 and 3 support for agents and customers' technical issues.
Customer Service Representative
Teleperformance Baguio
Sep 2022 — Mar 2026
- Handled and meticulously responded to all customer inquiries via inbound calls and email, achieving a 95% customer satisfaction rate
- Provided exceptional customer service through active listening, resulting in a 20% increase in positive feedback
- Managed confidential customer information securely, maintaining compliance with privacy standards
- Resolved issues on the first call by proactively addressing customer needs, contributing to a 30% reduction in call escalations
- Communicated effectively with customers by tailoring the response to their specific concerns and needs.
Skills
Customer ServiceCommunicationProblem-SolvingTime ManagementAppointment SchedulingRecruitmentTeaching EnglishActive ListeningConfidentialityTechnical SupportSales AssistanceOrganizational Skills
Education
Bachelor of Science, Hotel and Restaurant Management
Eulogio “Amang” Rodriguez Institute of Science and Technology
High School Diploma
Baguio City National High School
High School Diploma
Bethel Knox School
Certificates
Finishing Course for Call Center Agents
Global Tech Institute Phil’s. Inc.
Training in Japanese Language
Technical Education and Skills Development Authority
References
Cheryll Tero
Customer Service Representative
Character Reference
0938-327-1738
Evelyn Primo
Customer Service Representative
Character Reference
0962-544-3013
Languages
English
Native