{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Fridah Banda",
    "summary": "Result-oriented client services management personnel. Dynamic professional with a proven track record of excelling in data management and customer relations with attention to detail. Through timely, efficient data entry and problem-solving, I would consistently enhance client satisfaction through flawless sales and service. Recognized  for maintaining precise data accuracy and delivering exceptional support in fast-paced environments.",
    "location": "Chilenje, Zambia"
  },
  "work": [
    {
      "company": "Barclays Bank",
      "position": "Direct Sales Agent",
      "startDate": "2007-12",
      "endDate": "2008-06",
      "highlights": [
        "Engaged clients to sell personal and business accounts, achieving a 20% increase in new accounts",
        "Led a team in presenting company products, enhancing brand visibility",
        "Conducted market analysis to drive customer engagement strategies"
      ]
    },
    {
      "company": "Infoholdings",
      "position": "Administrative and Personal Assistant",
      "startDate": "2009-03",
      "endDate": "2011-06",
      "highlights": [
        "Directed communications across departments, improving response times by 30%",
        "Managed scheduling and resource allocation for the company director",
        "Maintained accurate records of petty cash transactions and purchases"
      ]
    },
    {
      "company": "Ngansa Pharmaceuticals",
      "position": "Data Entry/Stores Clerk",
      "startDate": "2011-08",
      "endDate": "2012-08",
      "highlights": [
        "Oversaw stock distribution to clinics, ensuring timely delivery of medical supplies",
        "Managed warehouse operations, achieving a 98% stock accuracy rate",
        "Coordinated with senior management to ensure compliance and efficiency"
      ]
    },
    {
      "company": "Picknpay Makeni",
      "position": "Till Operator",
      "startDate": "2013-11",
      "endDate": "2014-11",
      "highlights": [
        "Managed checkout operations, ensuring smooth customer transactions",
        "Trained new staff on checkout responsibilities and customer service etiquette",
        "Handled cash transactions and reconciled the cash drawer daily"
      ]
    },
    {
      "company": "MTN",
      "position": "Assistant Credit Controller",
      "startDate": "2014-01",
      "endDate": "2015-09",
      "highlights": [
        "Collected debts through call and email strategies, achieving a 90% success rate",
        "Maintained customer accounts, leading to a 15% decrease in outstanding debts",
        "Reconciled accounts regularly to ensure financial accuracy",
        "Developed reports on customer payment trends"
      ]
    },
    {
      "company": "MTN Zambia",
      "position": "Senior Data Entry Specialist",
      "startDate": "2015-10",
      "endDate": "2020-01",
      "highlights": [
        "Validated and registered MTN lines, ensuring compliance with regulatory standards",
        "Managed document indexing and referencing for 300+ field agents",
        "Streamlined data entry processes, reducing errors by 25%",
        "Coordinated with ZICTA to ensure adherence to standards"
      ]
    },
    {
      "company": "MTN Zambia LTD",
      "position": "Outbound Call Personnel",
      "startDate": "2020-08",
      "endDate": "2021-11",
      "highlights": [
        "Engaged with existing clients to gather feedback, enhancing product offerings",
        "Increased customer retention rate by 10% through personalized outreach",
        "Conducted market research to identify potential sales",
        "Achieved monthly sales targets consistently"
      ]
    },
    {
      "company": "MTN Zambia LTD",
      "position": "Customer Sales Support",
      "startDate": "2021-12",
      "endDate": "2024-08",
      "highlights": [
        "Resolved customer queries via phone and in-person, maintaining a 95% satisfaction rate",
        "Educated clients on products and services, boosting sales by 15%",
        "Managed inventory and stock levels, improving stock accuracy by 20%",
        "Conducted daily, weekly, and monthly reports to ensure operational efficiency"
      ]
    }
  ],
  "education": [
    {
      "institution": "National Institute of Public Administration",
      "degree": "Diploma in Information Systems and Programming"
    },
    {
      "institution": "National Institute of Public Administration",
      "degree": "Certificate in Information Systems and Programming"
    },
    {
      "institution": "National Institute of Public Administration",
      "degree": "Diploma in Management Studies"
    },
    {
      "institution": "Thornhill Boarding and Day School",
      "degree": "GCE Certificate"
    }
  ],
  "skills": [
    "Customer Service",
    "Client Relationship Management",
    "Problem Solving",
    "Data Entry",
    "Inventory Management",
    "Communication Skills",
    "Debt Collection",
    "Report Generation"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Nyanja",
      "fluency": "Fluent"
    }
  ],
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      "Communication Skills",
      "Debt Collection",
      "Report Generation",
      "English",
      "Nyanja"
    ],
    "yearsOfExperience": 0,
    "seniority": "mid",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "lastModified": "2026-06-29T16:59:09.521Z",
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}