Fridah Banda
Result-oriented client services management personnel. Dynamic professional with a proven track record of excelling in data management and customer relations with attention to detail. Through timely, efficient data entry and problem-solving, I would consistently enhance client satisfaction through flawless sales and service. Recognized for maintaining precise data accuracy and delivering exceptional support in fast-paced environments.
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Languages
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Skills
Work Experience
Direct Sales Agent
Barclays Bank
Dec 2007 — Jun 2008
- Engaged clients to sell personal and business accounts, achieving a 20% increase in new accounts
- Led a team in presenting company products, enhancing brand visibility
- Conducted market analysis to drive customer engagement strategies
Administrative and Personal Assistant
Infoholdings
Mar 2009 — Jun 2011
- Directed communications across departments, improving response times by 30%
- Managed scheduling and resource allocation for the company director
- Maintained accurate records of petty cash transactions and purchases
Data Entry/Stores Clerk
Ngansa Pharmaceuticals
Aug 2011 — Aug 2012
- Oversaw stock distribution to clinics, ensuring timely delivery of medical supplies
- Managed warehouse operations, achieving a 98% stock accuracy rate
- Coordinated with senior management to ensure compliance and efficiency
Till Operator
Picknpay Makeni
Nov 2013 — Nov 2014
- Managed checkout operations, ensuring smooth customer transactions
- Trained new staff on checkout responsibilities and customer service etiquette
- Handled cash transactions and reconciled the cash drawer daily
Assistant Credit Controller
MTN
Jan 2014 — Sep 2015
- Collected debts through call and email strategies, achieving a 90% success rate
- Maintained customer accounts, leading to a 15% decrease in outstanding debts
- Reconciled accounts regularly to ensure financial accuracy
- Developed reports on customer payment trends
Senior Data Entry Specialist
MTN Zambia
Oct 2015 — Jan 2020
- Validated and registered MTN lines, ensuring compliance with regulatory standards
- Managed document indexing and referencing for 300+ field agents
- Streamlined data entry processes, reducing errors by 25%
- Coordinated with ZICTA to ensure adherence to standards
Outbound Call Personnel
MTN Zambia LTD
Aug 2020 — Nov 2021
- Engaged with existing clients to gather feedback, enhancing product offerings
- Increased customer retention rate by 10% through personalized outreach
- Conducted market research to identify potential sales
- Achieved monthly sales targets consistently
Customer Sales Support
MTN Zambia LTD
Dec 2021 — Aug 2024
- Resolved customer queries via phone and in-person, maintaining a 95% satisfaction rate
- Educated clients on products and services, boosting sales by 15%
- Managed inventory and stock levels, improving stock accuracy by 20%
- Conducted daily, weekly, and monthly reports to ensure operational efficiency
Skills
Customer ServiceClient Relationship ManagementProblem SolvingData EntryInventory ManagementCommunication SkillsDebt CollectionReport Generation
Education
Diploma in Information Systems and Programming
National Institute of Public Administration
Certificate in Information Systems and Programming
National Institute of Public Administration
Diploma in Management Studies
National Institute of Public Administration
GCE Certificate
Thornhill Boarding and Day School
Languages
English
Fluent
Nyanja
Fluent
References available upon request.