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  "basics": {
    "name": "Francis Paul Joseph Morales",
    "label": "Senior Quality Assurance Engineer",
    "summary": "Quality Assurance Engineer with 9 years of expertise driving end-to-end testing strategies across highly regulated and high-traffic sectors, including Banking CRM systems, Insurance products, E-commerce platforms, and Healthcare applications. Strong domain knowledge in financial workflows, healthcare data privacy, and secure e-commerce transactional systems. A proactive problem-solver committed to shifting quality left and mentoring junior QA team members.",
    "location": "88d Alley 2 Quirino Herbosa Street Tondo Manila"
  },
  "work": [
    {
      "company": "Ascendion Inc",
      "position": "Software QA Engineer",
      "startDate": "2025-03",
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      "highlights": [
        "Validate Case Routing & Escalation to ensure support tickets are correctly directed to queues based on priority, skills, and geography",
        "Ensure SLA Compliance with precise execution including timers, alerts, and violation workflows per customer tier",
        "Test Workflow Automations confirming backend rules execute auto-responses, follow-ups, and notifications"
      ]
    },
    {
      "company": "Teligent Sytems Inc",
      "position": "Senior Software QA Engineer",
      "startDate": "2024",
      "endDate": "2025",
      "highlights": [
        "Executed detailed functional tests to verify lead routing, onboarding, and case management across roles",
        "Ensured workflows' consistency and accuracy from lead capture to case resolution",
        "Performed regression testing validating sales, service, and case journey functionalities"
      ]
    },
    {
      "company": "Yondu Inc.",
      "position": "Software QA Engineer",
      "startDate": "2021-10",
      "endDate": "2024-04",
      "highlights": [
        "Spearheaded system validation for life insurance features ensuring E-KYC and online fraud detection",
        "Executed end-to-end testing for interactive entertainment platform including user accounts and prize distribution"
      ]
    },
    {
      "company": "Cumbria Ridge",
      "position": "Software Quality Assurance Engineer",
      "startDate": "2019-07",
      "endDate": "2021-03",
      "highlights": [
        "Owned software testing lifecycle in startup using open-source tools to deliver robust solutions",
        "Ensured quality of e-commerce, real estate, virtual learning, financial services, and business applications"
      ]
    },
    {
      "company": "Alsons Information Systems",
      "position": "Software Quality Assurance Engineer",
      "startDate": "2017-06",
      "endDate": "2019-01",
      "highlights": [
        "Ensured quality and functionality of web apps via manual and automated testing",
        "Tested claims processing, insurance, digital health insights, and fitness programs for US clients"
      ]
    }
  ],
  "education": [
    {
      "institution": "Universidad de Manila",
      "degree": "Bachelor of Science",
      "field": "Computer Engineering",
      "endDate": "2017"
    }
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  "skills": [
    "Azure DevOps",
    "MD365",
    "ALM",
    "Avaya Workspace",
    "Gen AI",
    "JIRA",
    "Confluence",
    "Postman",
    "JMeter",
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    "MTM",
    "SQL Server Studio",
    "FitNesse",
    "Selenium",
    "Appium",
    "Automation Testing",
    "CICD",
    "JavaScript"
  ],
  "certificates": [
    {
      "name": "ISTQB Foundation Level",
      "issuer": "UDEMY"
    },
    {
      "name": "The Project Management Course: Beginner to Project Manager",
      "issuer": "UDEMY"
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    {
      "name": "Master Class Software Testing",
      "issuer": "UDEMY"
    },
    {
      "name": "Time Management Training with Outlook",
      "issuer": "UDEMY"
    },
    {
      "name": "Lean Six Sigma White Belt Certification",
      "issuer": "SIX SIGMA PH"
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    "yearsOfExperience": 3,
    "seniority": "mid",
    "highestEducation": "Bachelor's"
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