Francis Paul Joseph Morales
Senior Quality Assurance Engineer
Quality Assurance Engineer with 9 years of expertise driving end-to-end testing strategies across highly regulated and high-traffic sectors, including Banking CRM systems, Insurance products, E-commerce platforms, and Healthcare applications. Strong domain knowledge in financial workflows, healthcare data privacy, and secure e-commerce transactional systems. A proactive problem-solver committed to shifting quality left and mentoring junior QA team members.
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Years experience
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Skills
Work Experience
Software QA Engineer
Ascendion Inc
Mar 2025 — PresentCurrent
- Validate Case Routing & Escalation to ensure support tickets are correctly directed to queues based on priority, skills, and geography
- Ensure SLA Compliance with precise execution including timers, alerts, and violation workflows per customer tier
- Test Workflow Automations confirming backend rules execute auto-responses, follow-ups, and notifications
Senior Software QA Engineer
Teligent Sytems Inc
2024 — 2025
- Executed detailed functional tests to verify lead routing, onboarding, and case management across roles
- Ensured workflows' consistency and accuracy from lead capture to case resolution
- Performed regression testing validating sales, service, and case journey functionalities
Software QA Engineer
Yondu Inc.
Oct 2021 — Apr 2024
- Spearheaded system validation for life insurance features ensuring E-KYC and online fraud detection
- Executed end-to-end testing for interactive entertainment platform including user accounts and prize distribution
Software Quality Assurance Engineer
Cumbria Ridge
Jul 2019 — Mar 2021
- Owned software testing lifecycle in startup using open-source tools to deliver robust solutions
- Ensured quality of e-commerce, real estate, virtual learning, financial services, and business applications
Software Quality Assurance Engineer
Alsons Information Systems
Jun 2017 — Jan 2019
- Ensured quality and functionality of web apps via manual and automated testing
- Tested claims processing, insurance, digital health insights, and fitness programs for US clients
Skills
Azure DevOpsMD365ALMAvaya WorkspaceGen AIJIRAConfluencePostmanJMeterSalesforceZOHOTestRailMoodleMagentoSQLMTMSQL Server StudioFitNesseSeleniumAppiumAutomation TestingCICDJavaScript
Education
Bachelor of Science, Computer Engineering
Universidad de Manila
Trainings and Certifications
ISTQB Foundation Level
UDEMY
The Project Management Course: Beginner to Project Manager
UDEMY
Master Class Software Testing
UDEMY
Time Management Training with Outlook
UDEMY
Lean Six Sigma White Belt Certification
SIX SIGMA PH