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  "basics": {
    "name": "Florin Lupascu",
    "summary": "Driven to deliver high-quality service and consistent results in challenging new roles. Proven ability to harness interpersonal skills, collaboration, and creative problem-solving.",
    "location": "Romania",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "florin-livius-lupascu-2b1170337",
        "url": "https://linkedin.com/in/florin-livius-lupascu-2b1170337"
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  },
  "work": [
    {
      "company": "Conduent",
      "position": "Tactical Buying Services",
      "location": "Romania, Remote",
      "startDate": "2025-03",
      "endDate": "2026-11",
      "highlights": [
        "Analysis of purchase requisitions to ensure I can approve them (checking offers/invoices, contracts, payment terms)",
        "Negotiations with suppliers to ensure the best value for transactions",
        "Complete report accordingly with all the activities done (approved transactions and proactive negotiations)",
        "Ad-hoc requests from clients to oversee and prioritise certain purchase requisitions",
        "Creation of tickets to update the system with missing vendor details or resolving certain bugs I've identified",
        "Contract negotiation"
      ]
    },
    {
      "company": "Conduent",
      "position": "Quality Assurance Analyst and Trainer (UK client)",
      "location": "Romania, Remote",
      "startDate": "2022-12",
      "endDate": "2025-03",
      "highlights": [
        "Monthly QA reporting",
        "QA analysis",
        "Team coaching sessions",
        "Individual feedback/1 to 1 coaching",
        "Delivering induction and specific process training",
        "Client facing calls",
        "Monthly and quarterly QA results presentation",
        "QA testing as part of system updates/transitions (e.g. Workday Benefits, ServiceNow)",
        "Business or Sector Administrative and support service activities"
      ]
    },
    {
      "company": "Conduent",
      "position": "HR Customer Advisor (UK client)",
      "location": "Romania, Remote",
      "startDate": "2021-03",
      "endDate": "2022-12",
      "highlights": [
        "Handling HR customer queries via chat and call",
        "Processing HR requests received via email/portal",
        "Handling the Payroll Overtime exception process",
        "Offering team support for urgent requests or issues"
      ]
    },
    {
      "company": "Capgemini",
      "position": "Incident manager",
      "location": "Romania, Suceava, Iasi + Remote",
      "startDate": "2019-04",
      "endDate": "2021-03",
      "highlights": [
        "Reviewing the negative surveys received from end-users",
        "Ticket reassignment as part of Major/Critical incident management",
        "Assisting 1st line agents with procedural matters",
        "Responding to escalations/inquiry e-mails from the Client or other Resolving Teams",
        "Handling in-call escalations from end-users",
        "Raising awareness about upcoming service interruptions",
        "Participating in CAB meetings",
        "Identifying, logging and reporting high/critical incidents to the Major Incident Management team, as well as monitoring them through their lifecycle"
      ]
    },
    {
      "company": "Capgemini",
      "position": "Customer service advisor",
      "location": "Romania, Suceava",
      "startDate": "2018-02",
      "endDate": "2019-04",
      "highlights": [
        "Picking up calls",
        "Resolving issues and requests",
        "Basic troubleshooting and active directory account management",
        "Providing support on delicate or difficult cases",
        "Incident management shadowing (diverse tasks from the IM team)"
      ]
    }
  ],
  "education": [
    {
      "institution": "National Highschool ‘Mihai Eminescu’ Suceava",
      "degree": "Social Sciences"
    }
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    "Procurement software",
    "Supply chain software",
    "ERP systems knowledge",
    "Data analysis tools",
    "Risk assessment",
    "Quality control",
    "QA methodologies",
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    "Problem-solving",
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    "CRM software experience"
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  "languages": [
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      "language": "English",
      "fluency": "Fluent"
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      "language": "Spanish",
      "fluency": "Intermediate"
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    "yearsOfExperience": 9,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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